Technical Account Manager – Director
FICO
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $126,000 - $198,000 per year
Job Level
Lead
Tech Stack
Cyber SecurityPMP
About the role
- Provide technical support for a large client collaborating closely with the Customer Support Manager
- Work closely with GTS teams to ensure consistent, high-quality product/solution delivery
- Manages IT relationships and concerns for the client
- Develops overall technology solution knowledge within the relevant clients
- Works with the client and Global Technology Team to ensure the success of new services for our clients
- Managing customer satisfaction from a technology solution standpoint
- Collaborate with the Cyber Security team to ensure that security policies are addressed with the client
- Build trusted relationships with stakeholders from senior executives to support desks.
Requirements
- Bachelor's degree in computer science or related field and or equivalent experience
- Experience in technical Saas implementations with history of increasing responsibility
- Must have experience working on customer implementations in a large, complex information systems environment
- PMP Project Management certification preferred
- Must have project experience with environments containing cardholder data, data privacy, and personal identifiable information (PII)
- Self-directed with independent work delivery
- Direct experience with waterfall and agile project management processes and methodologies
- Experience with end-to-end software development project lifecycle (requirements, development, testing, implementation, warranty)
- Excellent interpersonal skills - strong verbal and written skills; ability to engage with senior business and technology leaders
- Experience across the entire technology stack including server, database, network, and storage is ideal.
- Ability to own problems and to find solutions.
Benefits
- Highly competitive compensation, benefits and rewards programs
- An engaging, people-first work environment offering work/life balance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportSaaS implementationsproject managementwaterfall methodologyagile methodologysoftware development lifecycledata privacycardholder dataPIItechnology stack
Soft skills
interpersonal skillsverbal communicationwritten communicationstakeholder engagementproblem-solvingself-directedcustomer satisfaction managementrelationship buildingcollaborationindependent work
Certifications
Bachelor's degreePMP Project Management certification