FICO

Site Reliability Engineering – Lead Engineer

FICO

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇽 Mexico

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Job Level

Senior

Tech Stack

ApacheAWSCloudDockerEC2FirewallsJavaKubernetesLinuxMySQL.NETOraclePerlPrometheusPuppetPythonServiceNowSplunkSQLTCP/IPUnix

About the role

  • Support the full stack of Public Cloud, Private Cloud and hosted web-based applications.
  • Customer centric focused driving a commitment towards preventing recurring problems and enhance support processes.
  • Manage the operations and stability of the environments in accordance with established procedures and best practices.
  • Contribute to continuous improvement within those processes and procedures.
  • Drive incidents to resolution.
  • Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications.

Requirements

  • Strong problem-solving and analytical skills.
  • Excellent English communication and interpersonal skills.
  • Ability for building rapport and handling customers over high-pressure situations and escalations.
  • Proven experience with RedHat Enterprise Linux (RHEL).
  • Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, Open AM).
  • Support Knowledge of cloud platform Amazon Web Services (AWS) such as EC2, EKS, Lambda, S3.
  • Support knowledge of containerization technologies such as Docker and/or Kubernetes.
  • Experience with observability tools such as Kibana, Splunk, Prometheus.
  • Working knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.
  • Experienced with LDAP design, implementation and networking.
  • Knowledge of Storage Management Solutions (SAN, NAS, etc.).
  • Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures.
  • Hands-on knowledge of load balancers and firewalls desired.
  • Familiarity with ITIL standards and technologies (ServiceNow).
  • Scripting/programming experience in Puppet, PowerShell, PERL, .NET, Python, bash or UNIX Shell a plus.
  • Experience in full-stack software development with Java, debugging, log analysis, is also a plus.
Benefits
  • An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
  • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
RedHat Enterprise Linux (RHEL)JBossTomcatApache HTTP ServerOpen AMAmazon Web Services (AWS)DockerKubernetesMySQLSQL Server
Soft skills
problem-solvinganalytical skillscommunication skillsinterpersonal skillscustomer rapporthandling pressureescalation management