FICO

Senior Manager, Client Services – Auto Industry

FICO

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $112,000 - $176,000 per year

Job Level

Senior

About the role

  • Build and deepen relationships with Auto Lenders by positioning FICO® Scores as the industry standard to protect and grow FICO® Score market share within the auto industry ecosystem.
  • Establish trusted advisor status with key clients and industry influencers by aligning FICO solutions with their strategic business objectives.
  • Generate actionable market insights and develop scalable competitive analysis to inform pricing strategies and market positioning.
  • Provide industry thought leadership through white papers, executive briefings, client engagements, industry events, and strategic presentations.
  • Resolve client and solution challenges through strategic recommendations on contracting, pricing, and service delivery.
  • Support the development, testing, and implementation of client solutions based on FICO products, with emphasis on upgrading clients to the latest version of the FICO® Score.
  • Develop segment-based client strategy, account plans and product/solution offering for assigned clients.

Requirements

  • Bachelor's degree or requisite experience; MBA or advanced degree is a plus.
  • Auto industry and specifically auto financing domain knowledge within mid, regional banks, or credit unions required.
  • Experience partnering with the auto industry using a consultative approach, advising at the CXO or executive level.
  • Established professional network of decision-makers and influencers within the auto ecosystem.
  • Ability to effectively listen to clients and understand their business needs and challenges.
  • Excellent customer service, organizational and follow-up skills.
  • Attention to detail with sound reasoning and problem-solving skills.
  • Exceptional presentation and communication abilities, including compelling storytelling and executive-level material development.
  • Strong analytical capabilities with experience developing market insights and competitive positioning strategies.
  • Knowledge of FICO products and credit scoring methodologies preferred but not required.
  • Understanding of auto loan securitization and asset-backed securities markets is helpful.
  • Experience operating effectively in global, matrixed organizations.
  • Ability to travel 25-50% based on client needs and industry events.
Benefits
  • An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
  • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
FICO productscredit scoring methodologiesmarket insightscompetitive analysispricing strategiesclient solutions developmentcontractingservice deliveryauto loan securitizationasset-backed securities
Soft skills
relationship buildingconsultative approachlistening skillscustomer serviceorganizational skillsattention to detailproblem-solvingpresentation skillscommunication abilitiesstorytelling
Certifications
Bachelor's degreeMBAadvanced degree