Client Services Representative

• Drive strategic planning and execution to protect and expand FICO® Score market share within the auto industry ecosystem.
• Develop multi-year growth strategies with detailed industry segmentation and market positioning to optimize go-to-market effectiveness.
• Lead cross-organizational auto industry initiatives and high-impact projects.
• Serve as primary strategic advisor to the VP of Auto, delivering critical industry insights to the FICO® Scores Leadership Team.
• Build and maintain C-level relationships with Auto Lenders, Dealers, and Solution Providers to position FICO® Scores as the industry standard.
• Establish trusted advisor status with key clients and industry influencers by aligning FICO solutions with their strategic business objectives.
• Generate actionable market insights and develop scalable competitive analysis to inform pricing strategies and market positioning.
• Provide thought leadership through client engagements, industry events, and strategic presentations.
• Resolve complex client and solution challenges through strategic recommendations on contracting, pricing, and service delivery.
• Partner effectively with internal stakeholders and functional teams from solution development through successful deal closure.
• Recruit, train, develop, and inspire a high-performing team to achieve business objectives while consistently exceeding client and stakeholder expectations.

Senior Director, Client Services – Auto Industry

Manager, Client Services – West Coast

Client Service Consultant

Senior Client Services Specialist

Client Service Associate

Pharmacy Executive IV – Pharmacy Sourcing, Client Services