Client Relationship Executive – Director
Grant Thornton (US)
Senior Director, Client Services – Auto Industry
FICO
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $149,000 - $234,000 per year
Job Level
Senior
About the role
- Drive strategic planning and execution to protect and expand FICO® Score market share within the auto industry ecosystem.
- Develop multi-year growth strategies with detailed industry segmentation and market positioning to optimize go-to-market effectiveness.
- Lead cross-organizational auto industry initiatives and high-impact projects.
- Serve as primary strategic advisor to the VP of Auto, delivering critical industry insights to the FICO® Scores Leadership Team.
- Build and maintain C-level relationships with Auto Lenders, Dealers, and Solution Providers to position FICO® Scores as the industry standard.
- Establish trusted advisor status with key clients and industry influencers by aligning FICO solutions with their strategic business objectives.
- Generate actionable market insights and develop scalable competitive analysis to inform pricing strategies and market positioning.
- Provide thought leadership through client engagements, industry events, and strategic presentations.
- Resolve complex client and solution challenges through strategic recommendations on contracting, pricing, and service delivery.
- Partner effectively with internal stakeholders and functional teams from solution development through successful deal closure.
- Recruit, train, develop, and inspire a high-performing team to achieve business objectives while consistently exceeding client and stakeholder expectations.
Requirements
- Bachelor's degree required; MBA or advanced degree strongly preferred.
- Strong progressive leadership experience in the auto financing ecosystem with demonstrated success managing executive relationships and delivering enterprise solutions.
- Proven track record with auto lenders and automotive dealers (required); experience with data resellers or automotive solution providers preferred.
- Knowledge of FICO products and credit scoring methodologies preferred.
- Executive-level leadership experience providing strategic guidance to C-suite stakeholders.
- Established network of trusted advisor relationships across auto lending and dealership sectors.
- Deep credit underwriting and risk management expertise with strong business development acumen.
- Proven success in product/service management, strategic planning, and partner relationship development.
- Expert-level client engagement skills with consultative selling approach and ability to translate complex business challenges into tailored solutions.
- Exceptional presentation and communication abilities, including compelling storytelling and executive-level material development.
- Strong analytical capabilities with experience developing market insights and competitive positioning strategies.
- Understanding of auto loan securitization and asset-backed securities markets is helpful.
- Experience operating effectively in global, matrixed organizations.
- Ability to travel 25-50% based on client needs and industry events.
