Senior Manager – Mortgage Client Services
FICO
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $112,000 - $176,000 per year
Job Level
Senior
About the role
- Serve as a trusted advisor and Subject Matter Expert (SME) to our most strategic clients.
- Cultivate and maintain effective working relationships with a variety of Mortgage client stakeholders, including Executives/CROs, Product Leaders, Pricing Leaders, and operational management.
- Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms.
- Lead discussions and create solutions in client sessions, internal meetings and industry events.
- Proactively work with customer CXOs and executives to understand their most pressing business issues and successfully position FICO® Scores.
- Work with internal teams from solution conceptualization to successful closure, including contract review.
- Create deal-specific competitive analysis and conduct solution overview and detailed planning as required.
- Support the development, testing, and implementation of client solutions based on FICO products, with emphasis on upgrading clients to the latest version of the FICO Score.
- Develop industry strategy and targets by client and product/solution offering for strategic clients.
- Support creation of thought leadership white papers, executive briefings and industry symposium presentations.
Requirements
- Bachelor's degree required; MBA or advanced degree is a plus.
- Mortgage industry and specifically mortgage financial services domain knowledge required.
- Experience partnering with the mortgage industry using a consultative approach, advising at the CXO or executive level.
- Established professional network of decision-makers and influencers within the mortgage ecosystem.
- Ability to effectively listen to clients and understand their business needs and challenges.
- Excellent customer service, organizational and follow-up skills.
- Attention to detail with sound reasoning and problem-solving skills.
- Knowledge of FICO products and credit scoring methodologies preferred but not required.
- Ability to travel 35% to 75%, depending on timing of industry events and client needs.
Benefits
- An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
FICO productscredit scoring methodologiescompetitive analysissolution conceptualizationcontract review
Soft skills
trusted advisoreffective communicationrelationship buildingproblem-solvingcustomer serviceorganizational skillsattention to detaillistening skills
Certifications
Bachelor's degreeMBA