Risk

• Own and manage customer data processes to ensure adherence to data standards and governance policies across the Salesforce platform and related systems.
• Develop, maintain, and communicate data definitions in a comprehensive Customer Data Dictionary, defining key data elements, relationships, and business rules.
• Leverage third-party data providers (e.g., Dun & Bradstreet) to manage ongoing Customer Data Enrichment activities and align enriched data with business needs.
• Oversee Customer Data Maintenance, including the detection and resolution of data quality issues, duplicate records, and stale data across business units.
• Leverage data tools (e.g. Demand Tools) to assist with data transformation, data audit and compliance, and duplicate management.
• Triage and manage Customer Data Support Cases, including responding to new customer account and account change requests.
• Collaborate with Sales, Marketing, Operations, Finance, Legal, Customer Support, and IT to ensure alignment between data processes and business objectives.
• Coordinate activities (agendas, meeting cadence, etc) for a cross-functional Data Governance Council.
• Define and enforce data stewardship best practices and act as a subject matter expert on customer data governance.
• Partner with data integration teams to support the synchronization and validation of customer data across systems (e.g., Salesforce Marketing Cloud Account Engagement, Oracle EBS, Tenrox, Xaclty, ServiceNow).
• Develop and deliver training, documentation, and guidance to empower stakeholders in proper data usage and governance practices.
• Contribute to data governance initiatives, projects, and tools that improve data visibility, quality, and compliance across the organization.
• Collaborate with insights teams to ensure customer data being referenced in reports and dashboards is accurate and being pulled from trusted and reliable sources.
• Define and measure data stewardship success metrics, sharing insights on system customer data health and improvements.

Senior Manager – Salesforce Customer Data Governance

Coding Team Lead, HCC Risk Adjustment Coding

Senior Group Risk Specialist – Technology Risk

Senior Manager, Group Risk – Operational Risk Profiles

Executive Risk Control Specialist – Large Accounts

Director of Information Governance