FICO

Director – Platform Product Manager – Security and Observability

FICO

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $140,000 - $220,000 per year

Job Level

Lead

Tech Stack

AWSElasticSearchGrafanaLogstashPrometheusSplunkVault

About the role

  • Own the Platform Product Management function for FICO’s horizontal SaaS platform capabilities, driving innovation technology aligned with business goals and market trends.
  • Lead the definition and prioritization of platform technology roadmaps to incorporate emerging industry-leading technologies such as advanced analytics, and automation within the regulatory framework of financial services (e.g., risk compliance, fraud detection and prevention, credit decisioning).
  • Define the product strategy and own the roadmap building a foundation of trust, control, and platform-wide observability to ensure our systems are secure, compliant, and well-managed.
  • Write detailed product requirements with clear acceptance criteria.
  • Partner with engineering to ensure timely delivery of features and improvements.
  • Drive organizational multi-tenancy architecture that supports complex hierarchy modeling ensuring secure access and data isolation across the platform.
  • Drive the product roadmap for encryption, privacy, and governance capabilities, building tools that help our customers and our organization meet strict compliance and regulatory standards.
  • Own the development of Policy Center, usage limits, and licensing capabilities, giving administrators the granular control they need to manage their environments effectively.
  • Establish the requirements for platform-wide monitoring, metering, and audit trails to provide deep visibility into system health, usage, and user activity for both internal teams and customers.
  • Translate complex security, governance, and non-functional requirements into actionable product features that are intuitive and scalable.
  • Collaborate cross-functionally with engineering, product management, product design, user experience, architecture, sales, marketing, legal, privacy & security, trust, and compliance teams to deliver solutions meeting industry standards and customer expectations.
  • Build partnerships with financial institutions, regulators, ecosystem partners, and industry bodies to anticipate shifts and influence policies.
  • Monitor the competitive landscape and customer needs to continuously refine and differentiate FICO’s platform offerings.
  • Lead, mentor, and grow a high-impact platform product management team fostering innovation and customer obsession.
  • Drive continuous improvement of product planning processes, leveraging data and customer insights for transparency and strategic alignment.

Requirements

  • 10+ years product management or platform product management experience focused on security, infrastructure, or operational tools, preferably in financial services technology, risk management, or analytics platforms.
  • Proven track record of defining and launching successful security products, platforms, or core services.
  • Deep understanding of security principles, including identity and access management (IAM), PKI infrastructure, secrets management systems (Vault, AWS Secrets Manager), encryption, and compliance frameworks.
  • Strong technical background with the ability to engage in detailed conversations with engineers about system architecture, APIs, and non-functional requirements.
  • Excellent communication and stakeholder management skills, with the ability to influence a diverse group of users from technical administrators to compliance officers.
  • Success in driving SaaS platform incubation (zero to one product management mindset).
  • Ability to translate market trends, regulatory changes, and technology advances into actionable product plans.
  • Experience collaborating in matrixed, global organizations with cross-functional teams and external partners.
  • Experience with observability and monitoring tools such as Prometheus, Grafana, Splunk, or ELK Stack (Elasticsearch, Logstash, Kibana).
  • Experience developing platform product strategies for regulated industries and Knowledge of financial services regulations, compliance, and risk frameworks is desirable.
  • Bachelor’s/Master's degree in Engineering or Computer Science, or relevant experience; MBA or advanced degree preferred.
Benefits
  • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementsecurity productsplatform product managementidentity and access managementPKI infrastructuresecrets managementencryptioncompliance frameworksAPIsobservability
Soft skills
communicationstakeholder managementinfluencecollaborationmentoringinnovationcustomer obsessionstrategic alignmenttransparencycross-functional teamwork
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Computer ScienceMaster's degreeMBAadvanced degree