Content QA Training Manager

Content & Training Manager overseeing the knowledge and training ecosystem at Fi. Driving AI-driven transformation and managing Help Center during product launches and international growth.

Posted 4/22/2026contractNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $40 - $50 per hourWebsite

About the role

Key responsibilities & impact

Own Help Center and IKB content with an AI-first mindset.
Own day-to-day management, optimization, and governance of Fi's external Help Center and internal Knowledge Base.
Oversee agent training for internal and BPO teams.
Identify and close gaps between QA outcomes and training workflows.
Provide day-to-day direction to the Content Specialist and Training Lead.

Requirements

What you’ll need

5+ years in CX content, knowledge management, or enablement roles
2+ years managing or leading a content/training function
Hands-on experience with AI tools in a CX context — deflection, agent assist, chatbots, or content optimization for AI consumption
Experience managing Help Center platforms (Zendesk Guide, Intercom, or similar)
Strong project management skills; comfortable with Asana or similar tools
Excellent written communication — you write clear, customer-friendly content quickly.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Fi Website LinkedIn All Job Openings 51 - 200 employees Fi is rethinking the relationship between dogs and humans. Content QA Training Manager 🔥 8 minutes ago 🏢🏡 New York City – Hybrid 💵 $40 - $50 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own Help Center and IKB content with an AI-first mindset.
Own day-to-day management, optimization, and governance of Fi's external Help Center and internal Knowledge Base.
Oversee agent training for internal and BPO teams.
Identify and close gaps between QA outcomes and training workflows.
Provide day-to-day direction to the Content Specialist and Training Lead. 🎯 Requirements
5+ years in CX content, knowledge management, or enablement roles
2+ years managing or leading a content/training function
Hands-on experience with AI tools in a CX context — deflection, agent assist, chatbots, or content optimization for AI consumption
Experience managing Help Center platforms (Zendesk Guide, Intercom, or similar)
Strong project management skills; comfortable with Asana or similar tools
Excellent written communication — you write clear, customer-friendly content quickly. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs UFT QA Engineer 🕒 July 28, 2025 My Personal Recruiter 11 - 50 👥 HR Tech 🎯 Recruiter 👥 B2C Website LinkedIn All Job Openings My Recruiter Inc seeks a UFT QA Engineer to develop and maintain automated tests for software solutions. 🏢🏡 New York City – Hybrid ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🔧 QA Engineer (Quality Assurance) DynamoDB Jenkins MongoDB NoSQL Oracle Postgres Python Selenium View More QA Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

content managementknowledge managementAI toolscontent optimizationproject management

Soft Skills

leadershipcommunicationtrainingdirection