FGC+

Systems Engineer

• Configure, maintain, and support VoIP and PBX systems in hospitality environments
• Assist with deployment, provisioning, and ongoing maintenance of customer systems
• Monitor voice services, infrastructure alarms, system health, and network performance
• Perform routine maintenance, OS updates, patches, and system checks on deployed systems
• Troubleshoot SIP, VoIP, networking, and infrastructure-related issues
• Support internal Tier 1 and Tier 2 teams with escalated technical issues
• Analyze logs, packet captures, and monitoring tools to identify and resolve issues
• Utilize tools such as Wireshark, VoIP Monitor, and Linux utilities for troubleshooting
• Work closely with hotel IT teams, vendors, and internal staff to implement and support solutions
• Communicate technical information clearly to both technical and non-technical stakeholders
• Participate in remote troubleshooting sessions and technical meetings
• Maintain professionalism during customer interactions and support escalations
• Create and maintain technical documentation related to deployments, configurations, and troubleshooting procedures
• Develop Wiki-based knowledge base articles and technical standards
• Assist with improving operational procedures and technical workflows

Junior Systems Administrator – Voice Engineer