FFB Bank

Manager

• The Fraud Manager leads FFB Bank’s enterprise-wide Fraud Program, providing strategic oversight of fraud prevention, detection, and investigations.
• Reporting to senior leadership, the role manages the Fraud Operations team and collaborates with internal partners, external stakeholders, and clients to ensure effective risk mitigation.
• This position drives strategic initiatives, strengthens cross-functional communication, and promotes operational excellence across the organization.
• Contributes to process improvement by identifying inefficiencies and offering solutions within workflows.
• Drives team performance by setting clear goals, monitoring results, and implementing strategies to exceed targets.
• Supervises, coaches, and develops staff including conducting performance evaluations, taking corrective action and providing ongoing feedback and mentorship.
• Collaborates with senior leadership and cross-functional teams to support company initiatives and strategic objectives.
• Leads the Fraud Operations team while cultivating a culture of teamwork, open communication, accountability, and service excellence.
• Oversees all fraud-related services offered across FFB to ensure effective and consistent delivery.
• Coaches and develops staff to support high performance, continuous learning, and professional growth.
• Ensures team members are trained, evaluated, and motivated to deliver progressive and effective fraud mitigation.
• Oversees fraud detection, prevention, and mitigation activities across multiple FFB business lines, ensuring alignment with FFB policies, regulatory requirements, and industry best practices.
• Enhances fraud analytics tools, processes, and reporting to strengthen identification of emerging risks and improve organizational awareness.
• Conducts ongoing assessments of fraud and money-laundering risks, maintaining bi-annual fraud risk assessments and producing annual program reports for senior leadership.
• Recommends strategic enhancements to strengthen FFB’s overall Fraud and Financial Risk program.
• Leads investigations and work cross-functionally with Central Operations, Branch Operations, Merchant Services, BSA/AML, Compliance, Enterprise Risk Management (ERM), and other FFB departments.
• Coordinates directly with clients to quickly, accurately, and professionally resolve fraud matters while providing clear communication and a positive client experience.
• Serves as a primary liaison with law enforcement agencies and external partners, supporting cases and facilitating information-sharing as appropriate.
• Prepares and presents materials to leadership, committees, and business units that communicate fraud patterns, emerging trends, and mitigation strategies.
• Maintains ongoing updates to the FFB Fraud Program, ensuring alignment with strategic goals and regulatory expectations.
• Coordinates and delivers internal and external fraud prevention training aimed at strengthening organizational knowledge, client protection, and FFB’s fraud-aware culture.
• Supports enterprise-wide fraud awareness campaigns and partner with all relative departments to ensure staff receive appropriate and timely training.
• Oversees and continuously improves FFB’s Fraud Program, including program development, monitoring, investigative processes, and risk-mitigation strategies.
• Partners with Human Resources, Legal, Compliance, and Internal Audit as needed to address internal risks and support coordinated risk-management efforts.
• Adheres to all FFB policies, procedures, and standards as outlined in the Employee Handbook and operational guidelines.
• Participates in required compliance, fraud, and risk training, ensuring alignment with FFB’s regulatory and ethical obligations.
• Ensures team compliance with internal policies and procedures, regulatory guidelines, and industry standards.
• Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making.
• Completes administrative tasks with a sense of urgency, including required Bank Compliance Training.
• Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner.
• Positively represents the Bank through ethical conduct and community involvement.
• Demonstrates an understanding of and commitment to EEO policies.
• Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce.
• Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role.
• Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment.
• The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions.
• Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs.

Fraud Manager

Product Manager

• Owns and manages the product backlog, including prioritization, refinement, and alignment to business goals and dependencies.
• Drives product roadmap planning and execution in partnership with Product Management and cross-functional stakeholders.
• Leads delivery from intake through production, release, including requirements definition, dependency management, testing, and launch readiness.
• Balances customer experience, regulatory requirements, technical constraints, and operational readiness in prioritization and delivery decisions.
• Leads implementation and enhancement of third-party platforms (e.g., digital account opening, servicing, and operational systems) from discovery through post-launch support.
• Experience leveraging UI/UX principles to guide platform design, enhance usability, and deliver user-centered digital solutions.
• Works with engineering and technical partners to define requirements that account for security, scalability, reliability, and operational readiness.
• Leads delivery of platform enhancements and integrations, including APIs, data flows, and workflow automation across internal systems and third-party vendors.
• Acts as the product owner for assigned vendor platforms, leading working sessions with vendor business and technical teams to design, configure, and deliver solutions.
• Accountable for vendor delivery against agreed-upon scope, timelines, and service expectations, escalating risks and tradeoffs as needed.
• Translates business needs into clear implementation plans and owns QA and UAT planning, defect triage, and release readiness across internal teams and vendors.
• Owns platforms supporting digital account opening and customer servicing tools (e.g., onboarding systems, Zendesk, communication platforms, and similar vendor solutions).
• Reviews vendor documentation, release notes, and planned enhancements to assess impact and identify opportunities.
• Utilizes work-management tools (e.g., Monday.com or similar) to track progress, manage dependencies, and provide delivery visibility.
• Supports product launches through documentation, training materials, demos, and internal enablement.
• Monitors product performance, operational metrics, and user feedback to inform enhancements and continuous improvement.
• Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making.
• Completes administrative tasks with a sense of urgency, including required Bank Compliance Training.
• Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner.
• Positively represents the Bank through ethical conduct and community involvement.
• Demonstrates an understanding of and commitment to EEO policies.
• Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce.
• Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role.
• Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment.
• The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions.
• Travels up to 10%, including but not limited to attending company meetings, training sessions, and corporate events, with travel typically being regional or local based on business needs.

Fraud Manager

Product Owner