Fetch 📦

Resident Support Agent, Customer Experience

Fetch 📦

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $17 - $19 per hour

About the role

  • Address inquiries, resolving issues, and providing information about our products and services.
  • Maintain a high standard of communication, both verbal and written.
  • Use various tools and platforms to manage customer interactions efficiently.
  • Work closely with various teams to identify customer needs and advocate for customer feedback.
  • Contribute to our overall success and help maintain our reputation as a leader in the industry.

Requirements

  • High school diploma or equivalent; additional education in customer service or a related field is a plus.
  • Proven experience in a customer service role, preferably in a support capacity.
  • This role is a remote, work from home position; you will need a dedicated working area.
  • Excellent verbal and written communication skills with a keen attention to detail.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks.
  • Proficiency in using computer systems and customer support software.
  • Flexibility to work various shifts, including evenings and weekends, as required.
Benefits
  • Competitive Pay – Earn a solid wage for the hard work you put in every day
  • Health Benefits That Matter – Medical, Dental, and Vision coverage to keep you feeling your best
  • Financial Support – 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage
  • Paid Time Off (PTO) – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most
  • Active Work Environment – Stay on your feet, stay moving, and skip the desk life
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem-solvingattention to detailmultitaskingcomputer systemscustomer support software
Soft Skills
verbal communicationwritten communicationcustomer-centric mindsetflexibilityteam collaboration
Certifications
high school diplomacustomer service education