Resident Support Agent, Customer Experience

Fetch 📦

Customer Experience (CX) Resident Support Agent resolving client inquiries and enhancing services remotely for a fast-growing company in multifamily living.

Posted 4/17/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

About the role

Key responsibilities & impact

Address inquiries, resolving issues, and providing information about our products and services.
Maintain a high standard of communication, both verbal and written.
Use various tools and platforms to manage customer interactions efficiently.
Work closely with various teams to identify customer needs and advocate for customer feedback.
Contribute to our overall success and help maintain our reputation as a leader in the industry.

Requirements

What you’ll need

High school diploma or equivalent; additional education in customer service or a related field is a plus.
Proven experience in a customer service role, preferably in a support capacity.
This role is a remote, work from home position; you will need a dedicated working area.
Excellent verbal and written communication skills with a keen attention to detail.
Strong problem-solving abilities and a customer-centric mindset.
Ability to work effectively in a fast-paced environment and manage multiple tasks.
Proficiency in using computer systems and customer support software.
Flexibility to work various shifts, including evenings and weekends, as required.

Benefits

Comp & perks

Competitive Pay – Earn a solid wage for the hard work you put in every day
Health Benefits That Matter – Medical, Dental, and Vision coverage to keep you feeling your best
Financial Support – 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage
Paid Time Off (PTO) – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most
Active Work Environment – Stay on your feet, stay moving, and skip the desk life

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem-solvingattention to detailmultitaskingcomputer systemscustomer support software

Soft Skills

verbal communicationwritten communicationcustomer-centric mindsetflexibilityteam collaboration

Certifications

high school diplomacustomer service education