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Festo

Senior Technical Support Engineer – IO Controls

Festo

Providing remote technical support for Festo electric automation systems. Ensuring customer satisfaction and supporting continuous improvement initiatives in technical support.

Posted 6/27/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

The ideal candidate must demonstrate strong technical expertise in industrial automation and effective collaboration skills to enhance customer satisfaction and operational efficiency. A proactive approach to problem-solving and continuous improvement is essential.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
PLC ProgrammingTroubleshootingProfinetEtherCATEthernet/IPFesto Product KnowledgeIndustrial Automation ExperienceMechatronics EngineeringElectrical Engineering
Soft Skills
Excellent Communication SkillsProactive MindsetSelf-LearningCollaborationCustomer Satisfaction Focus
Certifications & Qualifications
B.EM.EM.Tech
Industry Keywords
Technical SupportAutomation SystemsContinuous ImprovementDocumentation PracticesKPI Achievement

About the role

Key responsibilities & impact
  • Provide remote technical support to select, validate, troubleshoot, commission, and integrate Festo electric automation systems
  • Ensure delivery, quality, and customer satisfaction KPIs are consistently achieved
  • Actively participate in technical trainings and maintain strong documentation practices
  • Collaborate and maintain effective relationships across teams to share knowledge and experience
  • Support continuous improvement initiatives aimed at enhancing efficiency and effectiveness of support operations

Requirements

What you’ll need
  • B.E/M.E/M.Tech in Mechatronics or Electrical Engineering
  • 5+ years of industrial automation experience
  • Festo product knowledge is a plus
  • Strong PLC programming/troubleshooting skills across Mitsubishi, Omron, Siemens, and Rockwell
  • Experience in Profinet, EtherCAT, and Ethernet/IP protocols
  • Excellent English communication skills for multicultural environments
  • Proactive, self-learning, can-do mindset

Benefits

Comp & perks
  • Competitive salary
  • Remote working options
  • Professional development programs