Provide technical advice and support to sales, distribution partners, and customers regarding specific applications and production processes within industry segments.
Create technical content for marketing activities, including application or video tutorials.
Engage with external control groups in public platforms to stay updated on market trends.
Develop and foster relationships with controls engineers at customer organizations.
Maintain regular communication with other MAEs and Technical Support colleagues across North America (Canada, United States, and Mexico) to share product and application information.
Onsite customer support for prototype startups in order to do “proof of concept”, good working knowledge of third-party PLC software, network configuration and device integration coverage including product sizing and selection.
Establish and maintain a repository of common software applications and libraries to streamline the commissioning process for customer applications.
Gather customer feedback on product and solution usage and relay it to Product Management for future development.
Collaborate closely with the Technical Support department to provide timely solutions for technical support tickets.
Evaluate the technical and commercial feasibility of proposals based on comprehensive technical and application knowledge.
Discuss technical proposals, including controls and electromechanical products and solutions to optimize machine performance with a strong focus to increase component sales.
Contribute to discussions on machine concepts to optimize the design of automated machinery, defining specifications and concepts.

Requirements

Bachelor’s Degree (BS in Mechatronics Engineering, Electrical Engineering or Mechanical Engineering)
5-10+ years minimum experience in project managing, controls engineering, sales, and technical support in industrial automation
Experience with IEC61131-3 programming languages
Familiarity with CODESYS, Rockwell Automation Studio 5000, Siemens TIA Portal, Beckhoff TwinCAT 3 and/or Omron Sysmac Studio
Familiarity with EtherCAT, EtherNet/IP, PROFINET, Modbus TCP, TCP/IP, IO-Link
Ability to size and design servo motor applications
Familiarity with pneumatics and pneumatic control logic
Troubleshooting skills
CAD knowledge
Excellent communication and presentation skills

Benefits

Health insurance
401(k) matching
Paid time off
Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IEC61131-3 programming languagesCODESYSRockwell Automation Studio 5000Siemens TIA PortalBeckhoff TwinCAT 3Omron Sysmac StudioEtherCATEtherNet/IPPROFINETModbus TCP

Soft Skills

communication skillspresentation skillsrelationship buildingcollaborationtroubleshooting skills

Certifications

Bachelor’s Degree in Mechatronics EngineeringBachelor’s Degree in Electrical EngineeringBachelor’s Degree in Mechanical Engineering