Fertil Comunicacao e Marketing Ltda.

Operations

• Preencher e manter atualizada a planilha de monetização de leads junto ao líder da área.
• Agendar e configurar campanhas de SMS e E-mail nas plataformas, seguindo os processos definidos.
• Executar aplicações e manutenções de contingência das plataformas de sms e email
• Garantir a estabilidade operacional das campanhas, monitorando:
• Análise, Controle e Report
• Coletar dados das campanhas de SMS & E-mail
• Organizar informações de performance (envios, custo, receita, AOV, ROI básico)
• Reportar diariamente status das campanhas, contingência, demandas em andamento, impeditivos ou riscos operacionais

Analista de Operações e Performance

Video Editor

• Editar vídeos de vendas (VSLs), anúncios e etapas completas de funis (upsells, micro-leads, construção de oferta, etc.), com foco em conversão e narrativa persuasiva.
• Atuar em conjunto com o editor sênior no desenvolvimento de novos funis criados internamente pela equipe de copywriters.
• Editar materiais voltados à otimização de ofertas, apoiando na reformulação de blocos de VSL, criativos de upsell flows completos (Upsell 01, 02 e 03).
• Apoiar outras squads de edição quando necessário, mantendo padrão técnico e alinhamento estratégico com as diretrizes da empresa.
• Aplicar e aprimorar processos internos de edição, contribuindo para a eficiência do fluxo de trabalho.
• Explorar novas ferramentas e tecnologias (incluindo IA) voltadas à automação, avatares e clonagem de voz, compartilhando aprendizados com o time.
• Apoiar em tarefas operacionais como organização de materiais, pastas, planilhas e pesquisas visuais.

Editor de Vídeo – Direct Response

QA Engineer

• Plan, execute, and document functional tests for the product's critical flows.
• Validate end-to-end user journeys across different user profiles and scenarios.
• Conduct tests involving multiple users and varied contextual combinations.
• Identify, reproduce, analyze, and document bugs and inconsistencies.
• Produce comprehensive, clear, and actionable test reports.
• Ensure a consistent quality standard for new releases.
• Create simple automations for critical flows to enable recurring regression execution.
• Take on the initial challenge of validating all existing implementations at Evrly.

Software Quality Analyst, QA

Analyst

• Design, maintain, and standardize architectures in multi‑cloud environments (AWS, OVH, Contabo) and virtualized environments using Proxmox.
• Organize and evolve the existing infrastructure in a hybrid environment.
• Implement and improve CI/CD pipelines, focusing on automation, versioning, rollback, and security.
• Manage containerized applications with Docker (backend and frontend).
• Apply infrastructure security best practices, including access control, secrets management, hardening, and edge protection.
• Raise the security level without negatively impacting developer productivity.
• Improve observability, traceability, and incident response.
• Create and maintain clear processes and technical documentation in a growing environment.

Infrastructure and Cybersecurity Analyst

Software Engineer

• Develop and evolve robust, scalable mobile applications using React Native and Expo.
• Ensure high performance, optimized UIs, efficient memory usage, and low battery consumption.
• Implement and maintain client-side security best practices, including secure storage of sensitive data on the device.
• Work on end-to-end development, integrating mobile applications with REST APIs and backend services.
• Conduct code reviews to ensure quality, consistency, and architectural standards.
• Serve as a technical reference, providing mentorship and driving team growth.
• Collaborate closely with Product and Design teams to ensure adherence to functional requirements and a strong user experience.
• Manage the full publishing lifecycle, versioning, and maintenance of apps on the App Store and Google Play.
• Participate in architectural decisions focused on scalability, maintainability, and continuous platform evolution.

Mobile Developer – Senior

Customer Support

• Atendimento e suporte ao paciente
• Atender e resolver demandas de pacientes relacionadas a status de pedidos e envios
• Fluxo de prescrição (sem orientação clínica)
• Cobrança, pagamentos e subscriptions
• Dúvidas gerais sobre a plataforma
• Garantir comunicação clara, objetiva e alinhada com compliance
• Atuar como ponto de escalonamento para casos mais complexos ou sensíveis
• Coordenação e supervisão do call center
• Ser o principal ponto de contato entre a empresa e o call center terceirizado
• Garantir que o call center siga scripts, fluxos e orientações definidas
• Fornecer informações corretas e atualizadas aos pacientes
• Escalone casos quando necessário
• Realizar alinhamentos constantes, repasses de contexto e orientações operacionais
• Monitorar qualidade, consistência e aderência ao processo
• Identificar falhas, recorrências e necessidades de treinamento
• Supervisão de IA e atendimento automatizado
• Trabalhar com ferramentas de IA para atendimento via e-mail
• Revisar, validar e ajustar respostas automatizadas junto à empresa terceira
• Garantir que a IA utilize linguagem adequada
• Responda corretamente às dúvidas mais comuns
• Atualizar prompts, templates e base de conhecimento

Analista de Customer Support

Full-stack Engineer

• Develop, enhance, and maintain web applications and internal automations.
• Create and maintain automation flows, with a primary focus on n8n.
• Integrate systems, services, and RESTful APIs.
• Participate in requirements gathering, technical implementation, testing, and documentation.
• Ensure stability, scalability, and a good user experience in delivered solutions.
• Gain a deep understanding of H&W's existing processes, software, and workflows, providing maintenance and proposing continuous improvements.
• Support different areas of the company with efficient and sustainable technical solutions.

Fullstack Developer

Customer Success Manager

• Retention and churn management
• Create and optimize retention and re-engagement strategies
• Work closely with Product, Customer Support, Marketing, and Operations squads
• Monitor issues that directly impact retention

Customer Success Retention – Lifecycle Specialist

• Quickly understand product onboarding flows and their variations according to offer type, platform and partner.
• Organize the creation of labels, SKUs and product structures, ensuring standardization and consistency.
• Coordinate product registration and configuration on the platforms used by the company.
• Execute and oversee operational tests and integration validations between platforms, payment gateways and partners.
• Ensure the correct functioning of purchase, payment, tracking and after-sales flows.
• Coordinate operational connections with back-end partners, fulfillment and sales channels.
• Manage multiple stages simultaneously, maintaining organization, pace and quality under tight deadlines.
• Act as the point of connection between marketing, technology, operations and external partners, preventing rework and technical failures.
• Maintain operational control after product creation, monitoring adjustments and updates.
• Adapt to frequent changes in processes, tools and rules in the Direct Response market.

Operations Analyst

Sales Development Rep

• Make the first contact with new leads entering the sales funnel.
• Use WhatsApp via API (Go High Level) for fast communication and rapid qualification.
• Identify and qualify leads based on criteria predefined by the sales team.
• Update the CRM with rigor, accuracy and insight.
• Deliver qualified leads to the closers team for deal closing.
• Participate in alignment and feedback sessions with the Head of Sales to drive continuous process improvements.