Fertil Comunicacao e Marketing Ltda.

Customer Success Manager

• Develop and lead Customer Success strategies for national and international clients.
• Serve as the primary point of contact for the company’s key affiliates and partners.
• Build and maintain strong, long-lasting relationships with strategic clients.
• Monitor daily sales performance and results for clients in the portfolio.
• Prepare and present weekly and monthly performance reports.
• Collaborate with Marketing and Technology teams to ensure correct implementation and updates of campaigns, materials, and links.
• Work closely with BI, CRM, and Finance teams to align growth and acquisition strategies.
• Continuously monitor the quality of traffic generated by partners, identifying patterns of low retention or potential fraud.
• Identify opportunities to expand business and maximize results with clients.

Customer Success Specialist