Field Service Representative

Ferno

Medical Device Field Service Representative responsible for installation, maintenance, and support of medical devices. Collaborating with healthcare providers to ensure optimal device performance.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, configuring, and maintaining medical devices while ensuring compliance with regulatory standards. Proficient in troubleshooting technical issues and providing training to clinical staff on equipment operation.

Highest-signal resume keywords

Medical Device SupportPreventive MaintenanceTroubleshooting TechniquesRegulatory ComplianceTechnical Training

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Biomedical EngineeringElectronicsElectrical EngineeringMechanical SystemsDiagnostic ToolsTechnical Manuals InterpretationCalibrationSafety ChecksService DocumentationField Service Experience

Soft Skills

Customer SatisfactionCollaborationCommunication

Tools & Technologies

Service EquipmentTechnical Schematics

Industry Keywords

FDAISOMedical EquipmentService ContractsPreventive Maintenance

About the role

Key responsibilities & impact

Install, configure, and test medical devices at customer facilities in accordance with company standards
Perform preventive maintenance, calibration, and safety checks on equipment
Troubleshoot and repair devices, diagnosing technical issues accurately and resolving them in a timely manner
Provide on-site and remote technical support to healthcare professionals
Train clinical staff and end-users on proper equipment operation and basic maintenance
Maintain accurate service documentation, including service reports, logs, and compliance records
Ensure adherence to regulatory requirements, safety standards, and company policies (e.g., FDA, ISO)
Manage assigned service territory, including scheduling visits and responding to service requests and engaging 3rd party resources as needed
Maintain inventory of tools, parts, and service equipment
Collaborate with engineering, sales, and customer support teams to improve customer satisfaction
Identify opportunities for service contract renewals, upgrades, or product improvements

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related field preferred
2–5 years of experience in field service, medical device support, or a related technical role
Equivalent combination of education and hands-on technical experience may be considered
Strong understanding of electronics, mechanical systems, and medical equipment
Ability to read and interpret technical manuals, schematics, and diagrams
Proficiency with diagnostic tools and troubleshooting techniques
Familiarity with regulatory standards applicable to medical devices is a plus

Benefits

Comp & perks

Competitive salary based on experience
Performance-based bonuses or incentives
Company vehicle or travel reimbursement
Health, dental, and vision insurance
Retirement savings plan (e.g., 401(k))
Paid time off and holidays
Ongoing training and professional development opportunities