Sales Support Representative

Ferguson

Sales Support Representative helping Ferguson, a distributor of plumbing, HVAC, and infrastructure products, serve customers. Supporting quotations, sales orders, calls, solutions, and deliveries.

Posted 8/11/2026full-timeOmaha • Iowa, New York • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales skills and a customer service-oriented mentality, with the ability to quickly learn product knowledge and processes. Proficient in using CRM systems and Microsoft Office to support customer needs and ensure timely service delivery.

Highest-signal resume keywords

Sales SkillsCustomer Service ExperienceCRM System ProficiencyProduct KnowledgeDecision-Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer Service-Oriented MentalityAbility to UpsellRelationship BuildingFast-Paced Environment AdaptabilityCommitment Follow-Through

Tools & Technologies

CRM SystemMicrosoft Office

Industry Keywords

PlumbingHVACSales OrdersQuotationsCustomer Needs

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Work together with Sales associates to support customer needs by determining the best products and solutions
Ensure delivery of personalized customer service through timely quotations and accurate sales orders
Coordinate deliveries on behalf of customers
Answer sales calls for general information
Address and resolve customer concerns or questions
Use the customer relationship management (CRM) system and phone system effectively
Quickly learn product knowledge and processes

Requirements

What you’ll need

0-3 years of sales and/or customer service experience is preferred
Experience in plumbing, HVAC, or other trades is a plus
Strong sales skills, including the ability to upsell
Proven track record of responding quickly to customer needs
Ability to make decisions in a timely manner
Ability to react well in a fast-paced environment
Ability to follow through on commitments
Customer service-oriented mentality
Ability to build relationships is a plus
General digital literacy, including Microsoft Office
Ability to quickly learn product knowledge and processes

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming benefits
Family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Inclusive enhancements adaptable to associates’ diverse situations and needs