Digital Sales Representative

Ferguson

Digital Sales Representative responsible for customer inquiries via calls and chats. Fully remote within the United States, focusing on sales and customer relationships.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Handle inbound call/chat volume, taking between 40-50 inbound customer calls/chats per 8-hour workday
Complete all Brand Sales Trainings (BST) each month
Meet 85% schedule adherence to assigned schedule as referenced in Genesys phone system
Maintain excellent customer service standards through call quality, problem solving, and ownership over any customer issue
Maintain customer records by logging and retaining correct and precise information in Salesforce.com
Proactively identify and report website, process, product page, or post‑call issues encountered during daily workflow
Work with a team of 15-20 other sales associates
Success will be measured through call quality and profit dollars generated monthly

Requirements

What you’ll need

High School diploma or equivalent
Minimum of 1–2 years of prior sales, retail, or customer service experience, or at least 3 months in a Ferguson Home Digital Customer Service job profile
Be highly detail oriented and have superior interpersonal skills
Proven experience using critical thinking tools to solve customer issues
Self-motivated, great teammate, and fast learner
Systematic and adaptable approach
Strong understanding of Microsoft Excel
Familiarity with the Microsoft Office and Google Office suites
Ability to type 40+ WPM for phone and 45+ WPM for chat
Strong organizational skills
Reliable and consistent internet connection

Benefits

Comp & perks

Excellent benefits package
Competitive base salary
Eligibility for our annual bonus program
Health, dental, vision, paid time off, life insurance
401(k) with company match
Mental health coverage
Gender affirming and family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesCustomer serviceCritical thinkingTyping (40+ WPM for phone, 45+ WPM for chat)Detail orientedProblem solvingCall qualitySchedule adherence

Soft Skills

Interpersonal skillsSelf-motivatedTeamworkFast learnerOrganizational skillsAdaptability

Certifications

High School diploma or equivalent