Triage, troubleshoot, and resolve network break/fix incidents
Implement approved, low-risk network configuration changes
Support and administer Aruba and Cisco routing
Monitor network health and performance using SNMP and enterprise monitoring tools
Perform packet captures and traffic analysis using Wireshark
Support routing and overlay/underlay operations
Validate Layer 2 and Layer 3 forwarding
Coordinate with carriers and service providers
Manage incident, request, and change tickets within ITSM workflows
Document remediation steps and contribute to technical resolution notes
Participate in site surveys and engineering design discussions
Work independently with limited supervision

Requirements

Bachelor’s degree or equivalent combination of education and experience
Five to seven years of relevant experience supporting enterprise network operations, including large-scale deployments
Good understanding of Layer 2 and Layer 3 networking concepts
Solid routing fundamentals with hands-on experience supporting OSPF and BGP
Experience supporting SD-WAN environments
Proficiency with network monitoring and observability tools
Solid understanding of packet analysis and traffic validation
Experience deploying, upgrading, and supporting switching infrastructure
Hands-on wireless administration and troubleshooting experience
Familiarity with network management platforms
Experience owning incidents and service requests within an ITSM platform

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

network troubleshootingnetwork configurationAruba routingCisco routingSNMPWiresharkLayer 2 networkingLayer 3 networkingOSPFBGP

Soft Skills

independent workcommunicationdocumentationcoordination

Certifications

Bachelor’s degree