Ferguson

Sales Support Manager – Industrial

Ferguson

full-time

Posted on:

Location Type: Office

Location: Rockford • Illinois • United States

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Salary

💰 $6,150 - $10,850 per month

Job Level

Junior

About the role

  • Supervise a team of 12-14 Inside Sales team members to ensure high-quality customer service standards, meet business objectives, and help to resolve customer concerns
  • Effectively set priorities and expectations based on business needs
  • Mentor, train, motivate, and develop team members to be successful
  • Set expectations and goals by driving associate/team performance
  • Ensure customer satisfaction and retention, assure sales team engagement, and build strong associate relationships
  • Evaluate associate key performance indicators and identify training needs and development opportunities
  • Participate in the work of associates to understand and distribute workload, drive efficiency, and ensure effective work/life balance

Requirements

  • 1-2 years of prior management/leadership experience is strongly preferred
  • Mechanical/Industrial sales experience is required
  • Experience using process and metrics/data to lead a team
  • Must possess a strong service orientation and the desire to serve internal and external customers
  • Ability to build strong interpersonal relationships and possess outstanding communication skills (oral and written)
  • Ability to quickly learn company systems and platforms
  • Must possess solid computer skills, including Microsoft Office; prior Trilogie and Salesforce experience is a plus
Benefits
  • health insurance
  • dental
  • vision
  • paid time off
  • life insurance
  • 401(k) with a company match
  • mental health coverage
  • gender affirming and family building benefits
  • paid parental leave
  • associate discounts
  • community involvement opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
management experienceleadership experiencemechanical sales experienceindustrial sales experiencedata analysisperformance metricscustomer servicetraining and developmentprocess improvementsales performance
Soft Skills
interpersonal relationshipscommunication skillsteam motivationmentoringprioritizationcustomer orientationproblem-solvingwork/life balance managementgoal settingefficiency driving