Fenner Dunlop Americas

Account Manager

• Cultivate and nurture positive relationships with both new and existing customers and distributors to foster loyalty and increase revenue generation.
• Initiate proactive communication channels to stay connected with customers, understand their evolving needs, and anticipate future requirements.
• Ensure consistent customer satisfaction by continuously evaluating and addressing their needs, preferences, and feedback.
• Proactively identify potential issues or challenges and resolve them promptly to maintain high levels of customer satisfaction and retention.
• Facilitate all aspects of customer interactions, including negotiating contracts, providing sales quotations, and establishing pricing agreements.
• Manage national accounts negotiations, both for new contracts and existing agreements, to optimize terms and conditions for mutual benefit.
• Conduct regular visits to customer sites to provide personalized consultation and expertise on products and services.
• Serve as the primary point of contact between the sales team and upper management, providing regular updates on sales performance, market trends, and strategic initiatives.
• Utilize market research and sales data analysis to determine realistic sales budgets, aligning with company objectives and growth targets.
• Forecast sales projections based on customer potential and market opportunities to establish attainable goals and revenue targets.
• Engage in diverse networking opportunities, including participation in local trade associations and industry events, to enhance company visibility and forge new business relationships.
• Monitor progress against sales objectives and implement corrective measures as needed to mitigate risks and capitalize on opportunities for revenue growth.

Senior Account Manager