NOC Engineer
Fenix24
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- responsible for incident response in accordance to company standard operating procedures
- scheduled maintenance, and remediation efforts in support of Managed Services Solutions
- Implement updates and patching to supported software and hardware systems
- Resolve maintenance related technical issues
- Maintain a general understanding of Conversant Group Products & Services
- Obtain and Maintain Select Vendor Engineer Certifications
- Follow best practices and standard operating procedures
- Provide feedback on how to improve supportability of our services
- Collaborate with Clients, Peers, and Managers to aid in Successful Support of Services
Requirements
- 1-3 years of Information Technology work experience, preferably in Managed Services
- Understanding of ticketing systems and time management
- Technical Degree in Information Technology, related field, or equivalent work history
- Technical certifications in VMware, Microsoft, CompTIA, etc..
- Experience working for and within IT for the Legal Industry
Benefits
- Internal and external learning & development opportunities, including career advancement
- Scheduled & flexible PTO programs
- Family friendly programs- Care packages
- Regular team building events
- Competitive compensation & benefits including: Private health insurance
- Mental health and wellness programmes
- Company-matched pension scheme
- Life insurance and income protection insurance
- Monthly fitness/gym membership allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident responsescheduled maintenanceremediation effortssoftware updatespatchingtechnical issue resolutionvendor engineer certificationsticketing systemstime managementtechnical degree
Soft Skills
collaborationfeedback provisionsupportability improvement
Certifications
VMwareMicrosoftCompTIA