Fenix Parts

Sales

• Effective communication and customer service skills
• Readily adjusts schedule, tasks and priorities when necessary to meet business needs.
• Provides excellent customer service to all walk-in and phone customers.
• Accurately and efficiently operates cash register.
• Completes daily opening and closing duties, maintains a clean work area.
• Maintains correct cash balances at cash register and ensures that there is sufficient cash in cash drawer.
• Processes payments, made with cash, checks, credit or debit cards.
• Maintains awareness of all promotions and advertisements that affect product prices.
• Communicates company policies and procedures to customers.

Counter Sales Associate

• Effective communication and customer service skills
• Readily adjusts schedule, tasks and priorities when necessary to meet business needs.
• Provides excellent customer service to all walk-in and phone customers.
• Accurately and efficiently operates cash register.
• Completes daily opening and closing duties, maintains a clean work area.
• Maintains correct cash balances at cash register and ensures that there is sufficient cash in cash drawer.
• Process payments, made with cash, checks, credit or debit cards.
• Maintains awareness of all promotions and advertisements that affect product prices.
• Communicates company policies and procedures to customers.

• Greet and assist customers promptly and courteously at the sales counter.
• Provide detailed product information and recommendations based on customer needs.
• Process sales transactions accurately using point-of-sale systems, including cash handling and electronic payments.
• Manage inventory inquiries and coordinate with warehouse staff to ensure product availability and timely order fulfillment.
• Maintain cleanliness and organization of the sales counter and surrounding areas.
• Handle customer complaints and resolve issues to ensure customer satisfaction.
• Assist in receiving and stocking merchandise as needed.
• Maintain accurate records of sales and customer interactions.

Customer Support

• Engage in helping customers with all situations related to their accounts, orders and discrepancies.
• Handle incoming calls and emails from customers inquiring about selling their vehicles.
• Maintain relationships with dealers, tow companies, and garages who continuously are looking to sell vehicles.
• Arrange vehicle pickups from customer homes and businesses.
• Maintain awareness of inventory levels and top sales parts.
• Open communication with General Managers to maintain site-specific needs.

Customer Service Representative

Manager

• The Fulfillment Manager is responsible for overseeing and coordinating all fulfillment activities, encompassing transportation and warehousing functions.
• They hold accountability for the seamless movement of parts from inventory to the dock and from the dock to the customer.
• Their primary focus lies in optimizing the utilization of manpower, materials, and machinery, while effectively scheduling all relevant activities.
• Furthermore, they are tasked with ensuring that inventory management and shipping/receiving operations at the location are operating at levels that consistently meet customers' expectations and align with established financial benchmarks.
• They effectively manage the workforce by implementing strategies such as orientation, training, coaching, counseling, and disciplinary actions to enhance team effectiveness.
• They consistently reinforce and communicate the organization's values, objectives, and standards to cultivate a harmonious work environment.
• Accountabilities are assigned, and job performance is closely monitored, with regular feedback and appraisals provided.
• They ensure optimal staffing levels and well-planned schedules to meet production and customer demands.
• They contribute to the deployment of policies in critical areas such as safety, quality, cost reduction, on-time delivery, customer satisfaction, employee relations, visual controls, and performance measures.
• They offer valuable recommendations and implement effective solutions to resolve operational issues and challenges.

Counter Sales Associate

Counter Sales Associate

Counter Sales Associate

Counter Sales Associate

Customer Service Representative

Counter Sales Associate

Order Fulfillment Manager