Customer Solutions Architect – DOE Optical Transport
Fenix Group, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Evaluate and develop technical support to business opportunities in collaboration with Sales team/Account Manager.
- Support sales opportunities through broad technical/system level expertise in Nokia Optical Transport architectures and internal/external business understanding.
- Act as a Subject Matter Expert (SME) in Nokia Optical Transport, be able to engage customers, present viable technical solutions, and articulate their value to our customers.
- Work with customers on Proof of Concepts (PoCs), trials, demos etc. and provide first-level support in event of configuration questions.
- Contribute to the creation of customer network evolution plans, and competitively position our technology strategy, solutions, and products to address customer needs.
- Identify short and longer-term solutions to address customer needs.
- Address complex technical risks (e.g. solution/product roadmap availability) with mitigation plans and solutions which generate solid business impact.
- Actively supports the bid team during offer development phases (e.g. solution description, Scope of Work (SoW), pricing, configurations, Bill of Materials)
Requirements
- Bachelor’s degree in Electrical Engineering, Information Systems, Computer Science, or related field or equivalent experience preferred.
- At least 10 years’ experience in an Optical Transport role with strong relationships with the Department of Energy and Energy Sciences Network on Nokia optical solutions in a customer facing system/sales engineer (or consulting systems engineer, technical marketing engineer etc.) role in telecom industry, government, or equivalent military experience.
- Detailed understanding of Optical Line System, Transponder/Muxponder and pluggable optical technology and network implementation.
- Excellent written and verbal communication skills with the ability to write technical papers and present to large groups in a formal setting.
- Extensive consultative technical skills.
- Secret level security clearance, or the ability to obtain one.
Benefits
- Typical office environment with occasional travel to customer or partner sites
- Minimum exposure to health or safety risks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Optical TransportOptical Line SystemTransponderMuxponderpluggable optical technologynetwork implementationtechnical supportProof of Conceptsconfiguration managementsolution development
Soft skills
communication skillsconsultative skillspresentation skillscollaborationcustomer engagementproblem-solvingtechnical writingrelationship buildingrisk managementstrategic thinking
Certifications
Bachelor’s degree in Electrical EngineeringBachelor’s degree in Information SystemsBachelor’s degree in Computer ScienceSecret level security clearance