Strategy

• Lead, manage, and develop a regional team of program delivery managers, holding them accountable for project outcomes while coaching them to become the next generation of delivery leaders.
• Own the end-to-end delivery of the entire Americas client portfolio, ensuring projects are delivered on time, on budget, and achieve high levels of client satisfaction with the implementation experience.
• Manage the regional delivery P&L, including margin, team utilization, and resource forecasting, to ensure a commercially healthy and efficient operation.
• Drive the consistent adoption of Fenergo’s global delivery methodology and governance standards within the region, ensuring a predictable and high-quality client experience.
• Drive a predictable regional business rhythm, leading data-driven portfolio reviews and governance forums to ensure transparency and proactive risk management.
• Establish and enforce robust governance around the scoping, estimation, and approval of Statements of Work (SOWs), ensuring all new projects are set up for success from the outset.
• Act as a senior point of engagement and escalation for key clients in the region, providing executive assurance and supporting your team in navigating complex project challenges.
• Partner closely with regional leaders in Client Success and Sales to ensure seamless collaboration on client strategy, project scoping, and risk management.
• Contribute to the global delivery leadership team, sharing best practices and insights from the region to help shape and improve our worldwide delivery capabilities, service offerings and partnership model.

Regional Deployment Strategy Lead – AMER

Global Customs Strategy Manager

Strategic Advisor

Director, Strategic Initiatives

Business Strategy and Initiative Manager – Integration Manager