Install, configure, upgrade, and maintain ERP applications, databases, middleware, and infrastructure (on-prem, cloud, or hybrid).
Monitor system performance and availability; troubleshoot and resolve issues in a timely manner, including periodic on-call support.
Administer ERP security, including user provisioning, RBAC, SoD controls, audit logs, and regulatory compliance (SOX, GDPR, etc.).
Support and maintain integrations with other business systems (CRM, WMS, MES, BI, e-commerce, APIs, EDI, etc.).
Partner with business and functional teams to configure workflows, rules, fields, dashboards, and reports.
Provide Tier 2/3 user support, including root-cause analysis and training as needed.
Coordinate with external vendors and consultants for updates, maintenance, and issue resolution.
Participate in ERP projects such as module rollouts, cloud migrations, upgrades, data conversions, and automation initiatives.
Maintain accurate system documentation, configuration records, and knowledge base content.
Review system performance metrics and recommend improvements.
Follow and enforce change management processes for all system updates.
Manage monthly and bi-annual ERP vendor enhancement releases.

Requirements

Bachelor’s degree in IT, Computer Science, Business Information Systems, or equivalent experience.
3–7+ years of hands-on ERP administration experience.
Experience supporting at least one major ERP system (SAP, Oracle, Dynamics 365, Infor, Epicor, NetSuite, IFS, etc.).
Ability to write intermediate SQL queries.
Experience with ERP security, user access, and compliance controls.
Familiarity with cloud platforms (Azure, AWS, OCI, or GCP).
Strong troubleshooting skills in complex, integrated environments.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ERP administrationSQLuser provisioningRBACSoD controlsaudit logssystem performance monitoringtroubleshootingcloud migrationdata conversion

Soft Skills

problem-solvingcommunicationcollaborationtrainingroot-cause analysis