Principal Customer Success Manager

Femelife IVF

Principal Customer Success Manager at UnitedHealth Group managing multiple accounts to ensure operational quality and client satisfaction. Collaborating across teams and acting as a resource for assigned accounts.

Posted 5/13/2026full-timeRemote • California • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Act as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally.
Responsible for managing the day-to-day operational functions of multiple customers in the areas of Implementation/onboarding new customers, escalated member/client concerns, benefit design setup and changes, product/program implementation and other service delivery projects to ensure operational quality and client satisfaction.
Work closely with Account Executives to build relationships and fully represent client(s) internally and also represent to the client(s), consultants, brokers and all external entities.
Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve.
Prioritize multiple tasks in a fast paced complex environment.
May require travel nationally up to 25%.

Requirements

What you’ll need

High School Diploma / GED (or higher)
3+ years of Health Plan, Pharmacy, OR Pharmacy Benefit Management (PBM) experience
3+ years of Account Management experience
Rx Claim experience
ServiceNow experience
Intermediate proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
Ability to travel up to an estimated 25% of the time (Domestic) across the United States
Full COVID-19 vaccination is an essential job function of this role.
Candidates must be able to perform all essential job functions with or without reasonable accommodation.
Reside within the State of Hawaii
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Benefits

Comp & perks

Training will be conducted virtually from your home.
Employees are required to work our normal business hours of 8:00am - 5:00pm.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Health Plan experiencePharmacy experiencePharmacy Benefit Management experienceAccount Management experienceRx Claim experienceServiceNow experienceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Soft Skills

client relationship managementcommunicationorganizational skillsproblem-solvingprioritizationcollaborationadaptabilitycustomer serviceattention to detailtime management

Certifications

High School DiplomaGEDCOVID-19 vaccination