Systems Engineer

• Handle day-to-day IT support, SaaS administration, hardware troubleshooting, and general IT operational tasks while collaborating closely with IT leadership.
• Provide L1/L2 support for Felix staff across Mac and Windows environments.
• Independently manage and resolve IT helpdesk tickets in Jira with clear, timely communication.
• Perform onboarding and offboarding activities, including account creation, access provisioning, and removal across multiple SaaS platforms.
• Troubleshoot user issues related to software, access, connectivity, and general IT problems.
• Support endpoint management and compliance using tools like Kandji, ESET, and similar platforms.
• Managing user accounts, configurations, groups, permissions, and access policies across all systems / platforms.
• Assisting with security checks, threat reviews, and maintaining platform hygiene.
• Monitoring alerts, reviewing system health statuses, and escalating issues when required.
• Troubleshoot and replace hardware such as desktops, terminals, monitors, printers, scanners, and label printers.
• Perform light on-site tasks including:
• - Checking server, terminal, UPS, and network equipment health
• - Swapping or configuring Windows terminals
• - Verifying network functionality and connectivity
• Maintain accurate IT documentation, runbooks, and process guides.

IT Systems Engineer

IT Business Systems Analyst

Systems Engineer

Senior Applied AI Systems Developer - Architect

Senior IT Business Systems Analyst