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About the role
Key responsibilities & impact- Be the focal point of the Region in terms of Onboarding and Activating Clients;
- Ensure Client’s activations are executed on time and on budget, ensuring client satisfaction through evolving world-class delivery practices across the LATAM portfolio;
- Manage the team of Project Managers for that region as direct reports and guarantee that the collaborators from across Customer Success who participate in the activations are performing;
- Partner with the sales organization to ensure accurate proposal estimation and costing, engaging throughout the sales process;
- Work collaboratively with other internal teams: Product Management, Product Engineering, Account Management, Finance, Customer Support, Pre-Sales & Sales;
- Manage risks & issues across the region, looking for strategies to understand and cure the cause, not the symptom;
- Ensure optimal operational practices with proactive capacity planning and billability/utilization targets for the team;
- Execute strategic improvements to reduce onboarding effort and accelerate time to value;
- Primary point of contact for all client escalations in the region;
- Drive recruitment and proactive people management strategies to ensure the retention and growth of key collaborators in the Region;
- Represent the interests of the team, recognizing that a happy team delivers;
- Gather, consolidate, prepare, and present metrics and program updates to senior leadership;
- Develop and maintain relationships with delivery partners;
Requirements
What you’ll need- Bsc or Ms degree, preferably in Computer Science or technical equivalent;
- 10+ years of experience in consulting or professional services management, within the software development industry;
- Demonstrated success delivering projects in the LATAM region, including oversight of large-scale, high-impact client programs;
- Deep understanding of project scoping, risk management, and operational excellence in client delivery;
- Experience growing and managing professional services teams in complex enterprise software implementations;
- Proven track record of managing and growing relationships with large enterprise clients;
- Demonstrated experience in managing partner relationships and ensuring successful delivery through third-party organizations;
- Exceptional communication skills—verbal, written, and presentation—tailored to executive stakeholders;
- Experience partnering with cross-functional teams (Sales, Product, Engineering, Finance, etc.) to drive client success;
- Strong leadership skills with the ability to recruit, manage, and retain top technical talent;
- Bilingual proficiency in English and Portuguese (required), and Spanish fluency (strong plus);
- Availability to travel within the LATAM region and occasionally globally (up to 25%).
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementrisk managementoperational excellenceclient deliverysoftware developmententerprise software implementationsconsultingprofessional services managementproject scopingmetrics presentation
Soft Skills
communication skillsleadership skillsteam managementrelationship managementcollaborationproblem-solvingstrategic thinkingpeople managementclient satisfactionpresentation skills
Certifications
BSc degreeMS degree