Partner Success Associate

FeedbackFruits

Partner Success Associate engaging with universities in APAC to enhance adoption of FeedbackFruits platform. Conduct onboarding, support implementations, and collaborate with teams for partner success.

Posted 5/25/2026full-timeRemote • 🇦🇺 AustraliaJuniorMid-Level💰 A$70,000 per yearWebsite

About the role

Key responsibilities & impact

Run platform onboarding sessions and training workshops with faculty, instructional designers, and LMS administrators at partner universities, tailoring every session to the audience in the room
Support LMS configuration and the technical set-up of FeedbackFruits tools across your account portfolio, navigating different platforms and troubleshooting independently
Prepare adoption data summaries and usage reports that turn raw numbers into clear insights and actions
Work alongside Sales, Marketing, Product, and Support on partner conversations, renewal discussions, and product feedback loops, making sure the APAC perspective is always in the room
Drive pilot implementations from initial setup through to conversion, keeping complex, multi-stakeholder projects moving against firm timelines
Escalate partner issues to Support and Product and act as the APAC perspective internally, making sure what you're hearing in the field shapes how the team works
Travel to partner campuses, regional conferences, and company gatherings in Amsterdam, representing FeedbackFruits in every room you walk into

Requirements

What you’ll need

You have at least a year of experience in a client-facing role, whether that's customer success, L&D, event management, hospitality, or something similar, and you know what it means to deliver quality work under deadline pressure
You're genuinely curious about how institutions work and how people learn; you ask good questions and use the answers to adjust your approach
You can run a room. Whether it's a small faculty session or a full training for an instructional design team, you communicate clearly and adapt your delivery to whoever you're talking to
You're self-directed and a natural problem-solver who digs for root causes rather than settling for surface fixes. You're comfortable in ambiguity, you'd rather explore a new platform and figure it out than wait to be shown, and you know to Google first and ask later
You take ownership without needing to be chased. When you say you'll follow up, you do, and the people who rely on you feel the difference
You bring warmth and positive energy to every partner interaction. It's just how you are
You hold a Bachelor's degree in Education, Business, Technology, or a related field, with excellent written and spoken business English; experience in higher education or EdTech, or familiarity with an LMS like Canvas, Moodle, Blackboard, or Brightspace is a genuine plus, as is an additional APAC language
You're based in Sydney or Melbourne, and you're willing and able to travel to partner institutions across the region, to conferences, and to Amsterdam for company gatherings

Benefits

Comp & perks

25 days of annual leave
3 days volunteering leave per year
AUD $900 Learning & Development budget per year as well as 3 days paid leave for learning purposes
A day off for your birthday
Unlimited access to mental health support with OpenUp service (within the EU, US, and AUS)
12% superannuation contribution on top of base salary
Annual on-target-variable bonus: 20% of annual salary

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LMS configurationFeedbackFruits toolsdata analysisreport preparationproject managementtechnical troubleshootingclient-facing experiencetraining deliveryproblem-solvingmultistakeholder project management

Soft Skills

communicationadaptabilityself-directionownershipcuriosityinterpersonal skillspositive energydeadline managementcritical thinkingfacilitation