FeedbackFruits

Account Executive

• Drive new business by identifying and prospecting higher education institutions through cold outreach, conferences, networking, and referrals.
• Partner with BDRs and Marketing to create and run targeted lead-generation campaigns.
• Deliver compelling product demos and presentations to showcase the value of our SaaS solutions.
• Develop and maintain strong, long-term relationships with customers, acting as their primary point of contact.
• Run a consultative purchasing process with customers, ensuring customer success and satisfaction.
• Manage and track sales activities in the CRM, ensuring accurate forecasting.
• Ensure deals move efficiently through the sales funnel with proper qualification along the way.
• Lead contract negotiations and renewals, ensuring deals align with both customer needs and company goals.
• Work with sales leadership to craft competitive packaging and pricing strategies.
• Stay informed on industry trends, market conditions, and competitor activities to identify growth opportunities.
• Work closely with Marketing, Product, and Customer Success teams to drive company-wide success.

Customer Success Manager

• Run platform onboarding sessions and training workshops with faculty, instructional designers, and LMS administrators at partner universities, tailoring every session to the audience in the room
• Support LMS configuration and the technical set-up of FeedbackFruits tools across your account portfolio, navigating different platforms and troubleshooting independently
• Prepare adoption data summaries and usage reports that turn raw numbers into clear insights and actions
• Work alongside Sales, Marketing, Product, and Support on partner conversations, renewal discussions, and product feedback loops, making sure the APAC perspective is always in the room
• Drive pilot implementations from initial setup through to conversion, keeping complex, multi-stakeholder projects moving against firm timelines
• Escalate partner issues to Support and Product and act as the APAC perspective internally, making sure what you're hearing in the field shapes how the team works
• Travel to partner campuses, regional conferences, and company gatherings in Amsterdam, representing FeedbackFruits in every room you walk into

Account Executive

Partner Success Associate