Customer Engineer – Pre-Sales

Federato

Senior Customer Engineer supporting technical sales for Federato's AI-native insurance platform. Leading technical discovery, solution design, and demo delivery for insurance carriers and MGUs.

Posted 6/4/2026full-timeRemote • 🏈 Anywhere in North AmericaMid-LevelSenior💰 $175,000 - $195,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptSQL

About the role

Key responsibilities & impact

Own technical sales engagements from discovery through close
Deliver tailored, high-impact demos focused on business outcomes
Translate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimization
Lead RFP and security questionnaire completion in collaboration with Product and Security teams
Build and maintain reusable demo environments reflecting target customer segments
Develop onboarding materials, configuration libraries, and example rating logic
Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
Contribute to shared team assets like:
Discovery playbooks
Configuration scopes and success criteria templates
Demo setup guides and walkthroughs
Collaborate with Product and Engineering to align roadmap with customer pain points
Surface recurring objections and product gaps with clarity and context
Provide post-sale context to Implementation & Customer Success

Requirements

What you’ll need

6–10+ years in technical pre-sales, solutions engineering, or technical consulting
Hands-on experience in demos, architecture design, and enterprise sales support
Strong insurance domain knowledge (or curiosity to learn quickly)
Familiarity with policy lifecycle management, rating, quoting, and underwriting systems
Ability to communicate technical value to both execs and practitioners
Coding competence in Javascript and SQL
Up to 30% Travel.

Benefits

Comp & perks

stock options
benefits and additional perks

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavascriptSQLarchitecture designdemosconfiguration librariesrating logicportfolio optimizationRFP completionsecurity questionnaire completionpre-sales lifecycle

Soft Skills

communicationcollaborationproblem-solvingcustomer engagementadaptabilityleadershiporganizational skillstechnical value presentationcuriosityteamwork