Federato

Support Engineer

• Resolve moderately complex technical issues escalated from L1, including data validation, workflow troubleshooting, and configuration analysis.
• Use SQL to pull data, validate customer reports, and support root cause investigation.
• Document troubleshooting steps, findings, and customer-facing explanations clearly within the ticketing system.
• Provide structured, complete escalations to L3 when deeper analysis or engineering involvement is required.
• Contribute to internal knowledge growth by documenting solutions, patterns, and troubleshooting guides for L1 and broader Support.
• Jump in to assist with frontline support tickets when needed, ensuring customers receive timely, accurate help regardless of case complexity or volume.

Technical Support Engineer II

Full-stack Engineer

• Lead a small team of engineers, providing technical mentorship, code review, and architectural guidance to ensure high-quality delivery.
• Collaborate closely with Product Managers and Designers to shape roadmap priorities and translate customer needs into scalable solutions.
• Architect and build complex features across the stack using React, TypeScript, Python (Django), Node.js, and PostgreSQL.
• Drive engineering best practices, including robust testing, code quality, and tooling improvements that elevate team productivity.
• Own technical delivery from design through deployment, including performance, reliability, and monitoring considerations.
• Champion engineering excellence by proactively identifying areas of improvement in the codebase, development workflow, and team processes.
• Serve as a thought partner to engineering leadership in scaling systems, reducing complexity, and mentoring others.
• Build deep empathy for our customers and help ensure our products are intuitive, impactful, and reliable.

Staff Software Engineer

• Design, develop, modify, and test software applications or systems for various products and services.
• Gain a deep understanding of the product area, codebase, and systems.
• Apply strong skills in data analysis, programming, and software engineering.
• Write high-quality, well-tested code using modern frameworks and tools.
• Solve complex problems by analyzing data and evaluating key factors.
• Use sound judgment to select appropriate methods and techniques for problem-solving.
• Work independently, using available resources to overcome obstacles and meet deadlines.
• Master internal development standards to handle increasingly complex tasks and projects.
• Mentor junior developers and help improve their skills.
• Collaborate with Product Designers, Product Managers, and Engineers to deliver engaging user-facing products.
• Ensure products meet customer needs by working with empathy and attention to detail.

Senior Software Engineer

Implementation Specialist

• Own technical sales engagements from discovery through close
• Deliver tailored, high-impact demos focused on business outcomes
• Translate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimization
• Lead RFP and security questionnaire completion in collaboration with Product and Security teams
• Build and maintain reusable demo environments reflecting target customer segments
• Develop onboarding materials, configuration libraries, and example rating logic
• Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
• Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
• Contribute to shared team assets like:
• Discovery playbooks
• Configuration scopes and success criteria templates
• Demo setup guides and walkthroughs
• Collaborate with Product and Engineering to align roadmap with customer pain points
• Surface recurring objections and product gaps with clarity and context
• Provide post-sale context to Implementation & Customer Success

Customer Engineer – Pre-Sales

Events

• Functionally own Federato’s events program to lead strategy across multiple events
• Own field event strategy including hospitality programs, executive roundtables, owned conferences, and webinars
• Develop event strategies aligned to marketing, sales, and company goals
• Build and evolve the annual event portfolio, identifying new opportunities and sunsetting low impact programs
• Partner with sales, customer success, marketing, product, and executive leadership to shape priorities and program direction
• Evaluate event opportunities and present clear, data backed recommendations
• Own end to end execution across all third party and field events
• Manage budgets, timelines, logistics, vendors, contracts, and run of show
• Lead coordination with production partners, agencies, and external vendors
• Negotiate sponsorships, booth packages, and vendor contracts with confidence and rigor
• Maintain strong relationships with conference organizers and industry partners
• Ensure consistently high quality execution across all programs
• Act as the primary point of accountability for cross functional alignment on events
• Lead sales and customer success enablement including pre event planning, onsite readiness, meeting coordination, and follow up strategy
• Create clear processes, templates, and playbooks to scale execution
• Communicate proactively and clearly with all stakeholders
• Own reporting and performance measurement for the portfolio
• Track KPIs including pipeline influence, engagement, attendance, lead quality, and ROI
• Surface insights and recommendations to continuously improve program performance
• Build and maintain a feedback loop across sales, marketing, and leadership
• Elevate the portfolio beyond standard conference sponsorships
• Introduce new formats, experiential moments, and differentiated sponsorship concepts
• Challenge the status quo and continuously raise the bar for how Federato shows up in market

Technical Support Engineer II

Staff Software Engineer

Senior Software Engineer

Customer Engineer – Pre-Sales

Senior Event Marketing Manager