Federato

Infrastructure Engineer

• Collaborate closely with cross-functional teams to understand infrastructure requirements and develop scalable solutions.
• Design, implement, and manage robust, scalable, and highly available infrastructure on Google Cloud Platform (GCP).
• Deploy and manage Kubernetes clusters, adhering to best practices to ensure reliability and efficiency.
• Implement GitOps practices using tools such as ArgoCD for managing Kubernetes configurations.
• Develop and maintain CI/CD pipelines using GitHub Actions for automated testing, building, and deployment.
• Utilize Terraform for infrastructure provisioning and configuration management.
• Managing Kafka for event streaming, and potentially building internal tooling around Kafka for enhanced functionality.
• Lead efforts in building and setting up observability and monitoring stacks using Prometheus, Grafana, and AlertManager for comprehensive visibility into infrastructure and application-level metrics.
• Support Security function in maintaining compliance with SOC2 Type 2 and ISO27001 requirements and contribute to the ongoing improvement of compliance processes.
• Troubleshoot and resolve infrastructure issues and OpsGenie pages promptly, ensuring minimal downtime and optimal performance
• Document infrastructure configurations, processes, and best practices.

Senior Infrastructure Engineer

Full-stack Engineer

• Lead a small team of engineers, providing technical mentorship, code review, and architectural guidance to ensure high-quality delivery.
• Collaborate closely with Product Managers and Designers to shape roadmap priorities and translate customer needs into scalable solutions.
• Architect and build complex features across the stack using React, TypeScript, Python (Django), Node.js, and PostgreSQL.
• Drive engineering best practices, including robust testing, code quality, and tooling improvements that elevate team productivity.
• Own technical delivery from design through deployment, including performance, reliability, and monitoring considerations.
• Champion engineering excellence by proactively identifying areas of improvement in the codebase, development workflow, and team processes.
• Serve as a thought partner to engineering leadership in scaling systems, reducing complexity, and mentoring others.
• Build deep empathy for our customers and help ensure our products are intuitive, impactful, and reliable.

Staff Software Engineer

Data Scientist

• Manage a multidisciplinary data science team (analytics, engineering, and modeling) while fostering technical and professional growth through coaching, mentorship, and career development.
• Navigate ambiguity, driving innovation through rapid prototyping and iterative development in cross-functional teams.
• Partner with function leads and senior leadership to align growth paths, performance expectations, and strategic goals with technical excellence standards.
• Translate the Data Science vision into clear objectives, priorities, and milestones, ensuring effective project scoping, resourcing, and delivery.
• Define and refine agile workflows tailored to data science, managing key rituals such as design sessions, sprint planning, and retrospectives.
• Serve as the primary delivery interface across Product, Engineering, and Customer Success, ensuring alignment, transparent communication, and continuous improvement of team operations.

Data Science Manager

• Collaborate closely with cross-functional teams to understand infrastructure requirements and develop scalable solutions.
• Design, implement, and manage robust, scalable, and highly available infrastructure on Google Cloud Platform (GCP).
• Deploy and manage Kubernetes clusters, adhering to best practices to ensure reliability and efficiency.
• Develop Kubernetes Scaling tooling to help control costs and manage Pod resource limits.
• Implement GitOps practices using tools such as ArgoCD for managing Kubernetes configurations.
• Develop and maintain CI/CD pipelines using GitHub Actions for automated testing, building, and deployment.
• Utilize Terraform for infrastructure provisioning and configuration management.
• Explore alternative Terraform Automation and Collaboration Software to HCP Terraform.
• Managing Kafka for event streaming, and potentially building internal tooling around Kafka for enhanced functionality.
• Lead efforts in building and setting up observability and monitoring stacks using Prometheus, Grafana, and AlertManager for comprehensive visibility into infrastructure and application-level metrics.
• Support Security function in maintaining compliance with SOC2 Type 2 and ISO27001 requirements and contribute to the ongoing improvement of compliance processes.
• Troubleshoot and resolve infrastructure issues and OpsGenie pages promptly, ensuring minimal downtime and optimal performance
• Document infrastructure configurations, processes, and best practices.

Staff Infrastructure Engineer

Customer Success Manager

• Lead the planning, execution, and delivery of customer-facing projects, ensuring all milestones and deadlines are met.
• Work closely with internal teams, including product management, software development, QA, and operations, to ensure alignment on project goals, timelines, and deliverables.
• Maintain accurate project documentation, including schedules, scope, and project progress reports, and provide regular status updates to stakeholders.
• Proactively identify and manage risks, providing mitigation plans to ensure successful project delivery.
• Ensure that all deliverables meet the required quality standards and customer expectations by working closely with the QA team during the development lifecycle.
• Manage and analyze customer support requests related to software delivery, identifying trends and potential issues, and ensuring timely resolution by coordinating with the appropriate teams.
• Lead user training sessions and conduct office hours to ensure customers are equipped to use the software effectively. Provide ongoing support during and after training to address any questions or challenges.
• Monitor customer usage of the software to identify adoption gaps or underutilized features. Proactively work with customers to improve software usage and drive greater value from the solution.

Associate Customer Success Manager

User Researcher

• Design and execute mixed-methods research (interviews, fieldwork, usability testing, surveys, etc.) across all stages of the product development cycle.
• Lead research efforts ranging from broad discovery for new product areas to focused, evaluative work to ensure research is a core part of product development.
• Participate in design sprints, partnering closely with Product Managers and Designers to support quick, iterative learning cycles.
• Synthesize and triangulate insights from multiple sources (e.g. user research, product data, stakeholder input) to generate structured recommendations that inform product requirements, prioritization, and strategic direction.
• Champion research across teams, helping embed a user-centered mindset into how we build and iterate.

Senior UX Researcher

Product Manager

• Own the strategy and roadmap for Federato’s claims product.
• Define the problem space, craft a clear vision, and partner with engineering, design, data, and go-to-market to deliver a modern, scalable claims experience.
• Lead the end-to-end roadmap for claims; align it to customer goals and company strategy.
• Run structured discovery with adjusters, managers, and leaders; translate insights into prioritized requirements.
• Define configurable workflows, roles, and controls to improve consistency, auditability, and productivity.
• Establish a robust approach to claims financials and accounting controls that reduces leakage and improves accuracy.
• Partner with data teams to deliver actionable analytics and reporting for cycle time, quality, cost, and customer outcomes.
• Ensure regulatory and compliance expectations are met across jurisdictions.
• Collaborate with platform and AI teams to introduce assistive automation that accelerates simple work and guides complex decisions.
• Set success metrics, run experiments, and iterate quickly with customer feedback.
• Enable go-to-market with clear narratives, demos, and artifacts that showcase value.

Senior Product Manager, Claims

Technical Program Manager

• Lead aligned program teams to efficiently deliver successful customer implementations on time with quality
• Develop and own and leverage project plans to effectively and proactively communicate program status, issues, and risks to stakeholders
• Define and track key metrics and key quality and performance indicators and drive cross functional execution of program deliverables
• Partner with cross functional teams to drive technical analysis, design, development, testing, implementation, and post implementation phases
• Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation
• Proactively identify and communicate product improvements to product engineering leaders and stakeholders

Product Designer

• Lead the design and problem solving for net-new product experiences and feature improvements across our platform
• Partner with your team of seasoned designers to strengthen your solutions, optimize your process, and learn new patterns (e.g. run/build time AI applications, prompt design, etc.)
• Pivot gracefully between high-level thinking and hands-on delivery as conditions evolve, demonstrating flexibility without compromising quality
• Rally around complex user problems by deeply collaborating with product managers, engineers, researchers, and team leads at our in-person workshops
• Get your team excited about your approach by quickly producing and iterating on prototypes and mockups.
• Continuously raise the bar for design and our process, by giving feedback and suggesting strong alternatives

Senior Product Designer

• Federato is an AI/ML-driven platform for insurance that uses real-time risk insights to optimize underwriting and pricing.
• Senior Product Manager will lead vision and execution of Federato's product portfolio, collaborating with design, user research, and engineering to deliver innovative solutions.
• Responsibilities include Product Evangelism, Market Mastery, User-Centric Approach, Product Discovery & Execution, Data-Driven Decision Making, Cross-Functional Collaboration, and Strategic Product Leadership.
• Role requires strategic thinking, strong business acumen, market understanding, and ability to collaborate across functional teams.
• Federato offers stock options, comprehensive benefits, and a fast-paced, collaborative culture.