Federato

Director, Forward Deployed Engineering

Federato

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $230,000 - $280,000 per year

Job Level

Lead

About the role

  • Help define and evolve the operational direction of our implementation model as product and customer patterns evolve.
  • Serve as an escalation and resolution point for your leaders and book of business.
  • Directly manage Managers of Forward Deployed Engineers (FDEs) and Technical Program Managers (TPMs), coaching performance, delegation, and conflict resolution while developing the next generation of delivery leadership.
  • Ensure clarity of ownership across pods, strengthen onboarding and enablement for FDE leaders, and create structure that enables managers and engineers to operate independently.
  • Build for current and future state profiles, partnering on headcount planning and resourcing tradeoffs while balancing customer commitments with sustainable capacity.
  • Tie delivery performance to utilization and renewal readiness, using data to inform tradeoffs and improve decision quality.
  • Act as connective tissue across GTM, Product, and Engineering, translating field patterns into actionable insights, and aligning delivery narratives with executive stakeholders.

Requirements

  • 10+ years in enterprise SaaS delivery, Professional Services, or Forward Deploy models.
  • 3–5+ years leading managers in a customer-facing engineering organization.
  • Experience owning delivery outcomes across multiple enterprise accounts.
  • Strong commercial acumen and comfort operating against financial targets.
  • Proven executive communication skills; comfortable presenting strategy to C-levels.
  • Enterprise B2B SaaS experience.
  • Insurance experience is a major bonus.
Benefits
  • Total compensation package does include stock options, benefits and additional perks.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise SaaS deliveryProfessional ServicesForward Deploy modelsdelivery outcomesfinancial targetsexecutive communication
Soft Skills
coaching performancedelegationconflict resolutionleadershipstrategic presentation