Federated Service Solutions

Help Desk Agent

Federated Service Solutions

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $17 - $19 per hour

About the role

  • Technician Check-in & Check-out
  • Answering Calls and escalating where necessary
  • Deliverable Review
  • Database Updates
  • Live Check-out Technician and Customer Support
  • Manual Creation
  • Network Design
  • Heat Map Certifications
  • Advanced Configuration Support for vehicle telematics systems and automotive-based installations
  • Troubleshooting wiring, power, and connectivity issues related to in-vehicle devices

Requirements

  • High School Diploma
  • BA in Computer Science preferred but not necessary.
  • Certifications preferred (A+, Network +, BICSI.)
  • 2+ years of help desk experience preferred or previous field technician experience—especially in automotive or vehicle installation environments
  • Experience with vehicle telematics systems (GPS units, modems, cameras, sensors, etc.)
  • Basic understanding of vehicle wiring, 12V systems, harnessing, and automotive connectivity preferred
  • Basic understanding of networking
  • Basic knowledge of computers and cabling
  • Self-starter who loves to learn new things
  • Well-spoken and friendly
  • Strong attention to detail
  • Availability for night or weekend work when needed, as shifts may vary
Benefits
  • Paid Time Off
  • Remote Position
  • Focus on Culture and Employee Engagement: Emphasizing work-life balance.
  • Competitive Compensation
  • Medical/Dental/Vision Plans: Starting the first of the month following hire date.
  • 401(k) + Company Match
  • Profit Sharing
  • Flexible Schedule
  • Flexible Spending Account
  • Life and Disability Insurance
  • Employee Discounts, Employee Referral Bonuses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingnetwork designvehicle telematics systemswiringpower connectivity12V systemscablingmanual creationdatabase updatesdeliverable review
Soft Skills
self-startercommunicationattention to detailcustomer supportescalationproblem-solvingadaptabilityteamworkfriendlinesslearning
Certifications
A+Network+BICSI