Regional Service Support Manager

Federal Signal Corporation

Regional Service Support Manager supporting street-sweeper equipment dealers for Federal Signal’s environmental solutions business. Training technicians, troubleshooting equipment, managing warranty compliance, and improving customer service.

Posted 8/12/2026full-timeRemote • Florida, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing Elgin Sweeper, Vactor, and Truvac products while providing technical maintenance and repair training to dealership personnel. Proficient in managing dealer compliance with warranty policies and conducting training seminars to enhance service quality and customer satisfaction.

Highest-signal resume keywords

Technical Maintenance And Repair TrainingTroubleshooting And Repairing Elgin Sweeper, Vactor, And Truvac ProductsDealer Technician Supervision And DevelopmentService Tools And Warranty Claim SystemsCustomer Satisfaction Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle Service ExperienceFluid PowerElectronicsTechnical Application ReviewService Documentation

Soft Skills

CommunicationProblem-SolvingTraining And Development

Tools & Technologies

ESG Service CloudService ToolsWarranty Claim Systems

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Dealer ComplianceService QualityCustomer SatisfactionWarranty PoliciesTechnical Information Libraries

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Visit end-user customers with field staff and provide feedback to factories and dealers to improve service quality and customer satisfaction
Conduct quarterly update calls with dealers regarding factory initiatives
Resolve customer problems involving perceived premature product failure using established policy assistance
Conduct training seminars at end-customer locations on safe and proper operation of Elgin and Vactor products
Participate in scheduled team calls with internal Federal Signal staff
Provide sales support through technical review of application inquiries
Inspect dealer technical information libraries and train dealers to locate technical information
Train, develop, and assist dealers with service tools, systems, warranty claims, and new-machine startup documents
Maintain a database of dealership service technicians and training levels
Review dealer compliance with warranty policies, procedures, and claim-submission standards
Ensure dealers complete service and product safety campaigns
Review and explain returned and rejected claims with dealer management
Report visit findings, accomplishments, and follow-up needs to management
Document service problems in the ESG Service Cloud system
Perform annual service evaluations and develop corrective action plans with dealer management and the ESG Dealer Development Team
Verify dealer warranty retention systems and inspect warranty parts
Provide technical maintenance and repair training to dealership personnel and end users
Assist dealer technicians in troubleshooting and repairing Elgin Sweeper, Vactor, and Truvac products
Repair direct-channel equipment when other repair resources are unavailable
Supervise dealer technicians in repairing products and solving problems
Perform other assigned duties, assignments, and special projects

Requirements

What you’ll need

Bachelor’s degree or better
5 years of vehicle service experience, vehicle repair, fluid power, electronics, or related technologies
Experience troubleshooting and repairing Elgin Sweeper, Vactor, and Truvac products
Ability to provide technical maintenance and repair training
Ability to use service tools, systems, warranty claim systems, and service documentation
Ability to review technical applications and support sales
Ability to supervise and develop dealer technicians
Ability to travel to dealer and end-user customer locations as required by the duties

Benefits

Comp & perks

Annual bonus potential
Life insurance
Medical insurance
Dental insurance
Vision insurance
Paid holidays
Paid vacation
401(k) with matching contributions
Tuition reimbursement
Smoke-free, drug-free workplace
Career growth opportunities