Senior National Relationship Manager

Federal Reserve Board

Strategic advisor for complex customer organizations at Federal Reserve Financial Services. Leading customer engagement and aligning priorities with strategic goals.

Posted 7/29/2026full-timeRemote • California, Illinois, Montana, Ohio, Pennsylvania • 🇺🇸 United StatesSenior💰 $159,800 - $189,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex customer relationships and driving portfolio performance through strategic insights and cross-functional collaboration. Possesses advanced knowledge of the Federal Reserve System and strong sales principles, complemented by excellent communication and organizational skills.

Highest-signal resume keywords

Advanced Knowledge Of The Federal Reserve SystemExpert Understanding Of Sales PrinciplesStrong Written And Verbal Communication SkillsProven Mastery Of Technical SkillsMinimum Seven Years Of Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer IntelligencePortfolio ManagementService Proposal DevelopmentProblem SolvingStakeholder Engagement

Soft Skills

Independent ThinkingStrong Decision MakingExcellent Organizational AbilitiesTime ManagementCollaboration

Certifications & Qualifications

Bachelor's Degree In A Related Field

Industry Keywords

FR Financial ServicesCross-Functional CollaborationCustomer EngagementExecutive-Level AdvisingPerformance Monitoring

About the role

Key responsibilities & impact

Expert demonstration of building and maintaining strong relationships with complex customer organizations, engaging stakeholders across all relevant business lines.
Develops solutions to complex business scenarios, presents ideas to customers, and overcomes difficult objections and issues raised by customers.
Demonstrated performance in managing critical customer or FRFS disruptions.
Demonstrated performance in ensuring FRFS System priority objectives are managed and escalated appropriately across portfolio of accounts.
Acts as a leader within the team, offering consultation and support to junior/new members of the team.
Drives portfolio performance and supports product and service evolution through customer intelligence and facilitates cross‑functional collaboration across Treasury product, operations, technology, and risk teams.
Establishes customer intelligence, identifies at‑risk business, and communicates critical updates for reporting and dashboards.
Advises executive‑level leaders by preparing relevant customer insights and initiating senior‑level engagements when appropriate.
Monitors portfolio revenue, volume, and variances, developing proposals that align customer opportunities with FRFS value‑added services.
Leads development of service proposals and oversees the initiation of service for new customers and support for non-routine customer problems.

Requirements

What you’ll need

Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
Minimum seven years of work experience
Proven mastery of technical skills, product knowledge, and competitive awareness
Advanced knowledge of the Federal Reserve System and the products, services, practices and procedures of the FR Financial Services
Expert understanding of sales principles and practices
Ability to work collaboratively to accomplish the goals and objectives of the System
Excellent organizational and time management abilities
Strong written and verbal communication skills
Independent thinking and strong decision making
Recognized as internal and external thought leader in own technical discipline

Benefits

Comp & perks

Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria