Senior Regional Relationship Manager

Federal Reserve Board

Senior Regional Relationship Manager consulting on strategic initiatives for Federal Reserve Financial Services. Focused on client relationship management and operational improvements across the East Coast region.

Posted 5/22/2026full-timeRemote • Massachusetts, New York • 🇺🇸 United StatesSenior💰 $121,400 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Develops and maintains long-term relationships with high-value clients.
Champions organizational mission and leadership direction, through influence and enterprise mindset.
Executes annual targets related to customer satisfaction, strategic services, and revenue objectives.
Attend and represent the organization at industry conferences.
Writes, edits, and utilizes approved content for presentations, outreach, and communication packages across multiple.
Delivers consultative support to customers on payment operational topics, including data analytics, transaction messaging, and payment efficiencies evaluations, and other operational outcomes.
Leads product training education for customers, peers, and cross-functional teams, tailoring content to onboarding and readiness processes and drive overall strategic alignment.
Collaborates across the organization to ensure consistency and accuracy of information in the marketplace for institutions served.
Consults on client engagements including crisis response (e.g., cyber events, technical issues, operational outages), escalates issues as necessary, and ensures resolution.
Strengthens customer relationships while consulting on requests related to implementing new services, onboarding, and production.
Develops and implements custom solutions informed by deep knowledge of customer insights, industry trends, and internal business priorities.
Presents internally and externally (national audiences) on national and regional payments, highlighting relevant research from the Federal Reserve or other entities.
Project manages implementation of operational and technical initiatives such as, mergers and acquisitions, onboarding and service implementation processes.
Consults with product and marketing teams on customer and industry insights to shape messaging and strategic communication for new offerings.

Requirements

What you’ll need

Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
Minimum 3 years of work experience
Strong technical knowledge of the Federal Reserve System and products, payment systems, regulatory environment, and enterprise financial services.
Strong consultative and relationship building skills with proven track record managing high-profile client relationships
Demonstrated ability to translate complex processes and direction into actionable plans from beginning to end
Demonstrated ability to influence and drive strategic initiatives across complex organizational structures
Proven ability to positively coach, mentor, and develop others to achieve their professional best
Advanced collaboration and project management skills in cross-functional workgroups
Advanced verbal and written communication skills, including presentations
Demonstrated integrity, honesty and respect.
Demonstrated interest in public service and commitment to the mission of the Federal Reserve System.

Benefits

Comp & perks

Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticstransaction messagingpayment efficienciesproject managementconsultative supportoperational outcomescustomer insightsstrategic servicesregulatory environmentFederal Reserve System

Soft Skills

relationship buildinginfluencecoachingmentoringcollaborationcommunicationstrategic alignmentconsultationintegritypublic service commitment

Certifications

Bachelor's degree