Customer & Industry Relations Manager

Federal Reserve Board

Customer & Industry Relations Manager driving strategic direction and training for key clients and stakeholders at Federal Reserve. Leading high-impact initiatives and managing client relations with industry leaders.

Posted 5/22/2026full-timeChicago • California, Illinois, Montana, Ohio, Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $159,800 - $189,000 per yearWebsite

About the role

Key responsibilities & impact

Provides strategic direction and training for regional representation of key clients and industry stakeholders
Manages the delivery of strategic operational and technical initiatives
Develops long-term client planning for institutions
Trains, supervises, establishes goals, provides guidance and coaching to team leads and staff
Evaluates team lead and staff performance; creates and supports execution of development plans
Recommends team leads and staff for promotion and salary actions
Makes hiring and termination decisions
Develops and executes the strategy for area(s) of oversight
Creates and manages resource plans and budget and forecast activities
Leads and influences high impact/priority workgroups
Provides expert advice and consultative services to different audiences, including senior leadership, business units, District Officers/Board of Directors, external executives, and the Board of Governors.
Evaluates qualitative sales data to support product development and market research initiatives.
Directs implementation of operational and technical initiatives such as mergers and acquisitions, onboarding and service implementation processes.
Represents the organization at industry conferences, thought-leadership forums, and presents to national audiences on national and regional payment issues, highlighting relevant research from the Federal Reserve or other entities.
Manages targeted outreach strategies, custom presentations, and executive communications.
Drives collaboration across the organization to ensure consistency and accuracy of information in the marketplace for institutions served.

Requirements

What you’ll need

Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
Minimum 7 years of work experience
Prior people leadership experience
Demonstrated managerial skills including leadership, decisiveness, flexibility, sound business judgment, and highly developed personal, analytical and communication skills.
Expert technical knowledge of the Federal Reserve System and products, payment systems, regulatory environment, and enterprise financial services.
Executive presence, judgment, and pitch-in communicating and supporting effective discussion and decision making among boards, policy makers, and others
Expert consultative and relationship building skills with proven track record managing executive-level client relationships
Demonstrated ability to influence and drive strategic initiatives across complex organizational structures.
Excellent verbal and written communication skills, including presentations
Demonstrated integrity, honesty and respect
Demonstrated interest in public service and commitment to the mission of the Federal Reserve System.

Benefits

Comp & perks

Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic planningoperational initiativestechnical initiativesperformance evaluationresource managementbudget forecastingmarket researchconsultative servicespayment systemsFederal Reserve System

Soft Skills

leadershipdecisivenessflexibilitybusiness judgmentanalytical skillscommunication skillsrelationship buildinginfluenceintegritypublic service commitment

Certifications

Bachelor's degree