Senior Developer, ServiceNow Administrator

Federal Communications Commission

Senior Developer, ServiceNow Administrator implementing technical strategies that power FCC’s daily operations. Managing and continuously improving our ServiceNow environment with a focus on ITSM and user experience.

Posted 6/25/2026full-timeRegina • 🇨🇦 CanadaSenior💰 CA$94,620 - CA$128,020 per yearWebsite

Tech Stack

Tools & technologies

ITSMJavaJavaScriptServiceNow

About the role

Key responsibilities & impact

Implement technical strategies that power FCC’s daily operations
Manage and continuously improve our ServiceNow environment, focusing on ITSM, ITOM, platform administration, configuration, stability and user experience
Use ServiceNow knowledge and broader technical foundation to solve complex challenges
Support platform health, ensuring FCC’s ServiceNow environment remains stable, scalable and aligned to business priorities
Develop and maintain high-quality ServiceNow features by leveraging out-of-the-box functionality
Rigorously follow and uphold established administrator and development guidelines to ensure integrity of the environment
Track and maintain platform health and stability
Implement complex team strategies through precise technical execution and advanced problem-solving
Build, execute and maintain robust automation tests to ensure reliability of new features and updates
Analyze requirements to develop automation and unit tests that streamline internal workflows
Support end users with necessary fixes focusing on speed and accuracy
Administer core ServiceNow platform functions, including user and group access, roles, forms, lists, workflows, service catalogue items, update sets, reporting and dashboards
Support platform upgrades, release readiness, testing, deployment validation and movement of configuration changes between ServiceNow instances

Requirements

What you’ll need

A degree in computer science or engineering
Minimum six years of related experience in ServiceNow administration
Solid knowledge of ServiceNow configurations and ITSM processes
Demonstrated proficiency in automation testing and following rigorous technical standards
Hands-on ServiceNow administration experience, including platform configuration, workflow or Flow Designer support, update sets, access management, reporting and service catalogue administration
Practical experience supporting ITSM processes such as Incident, Problem, Change, Request, Knowledge and related service management workflows
Ability to validate, troubleshoot and communicate the depth of ServiceNow experience, including familiarity with platform releases, configuration practices and production support expectations
Strong technical foundation with the ability to quickly learn specialized platform functionality; experience with Java, JavaScript or related enterprise development concepts is an asset where paired with ServiceNow experience

Benefits

Comp & perks

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs
Flexible and comprehensive group benefit and savings plans
Well-being support through benefits and wellness programs
Learning and development opportunities to help you thrive
Hybrid work options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow administrationITSM processesautomation testingplatform configurationworkflow supportJavaJavaScriptupdate setsaccess managementreporting

Soft Skills

problem-solvingcommunicationanalytical skillsattention to detailcollaborationadaptabilitytime managementuser supporttechnical executioncritical thinking

Certifications

degree in computer sciencedegree in engineering