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About the role
Key responsibilities & impact- Build the Customer Success area from scratch: playbooks, product-specific journeys, SLAs, service models (high-touch, mid-touch, tech-touch) and internal rituals
- Map and operate the customer journey across all Vértuz products, identifying friction points and opportunities to delight customers
- Manage multichannel customer support operations (WhatsApp, email, chat) with clear SLAs and metrics
- Design and operate the voice-of-customer system (NPS, CSAT, qualitative surveys) and present insights to leadership monthly
- Identify customers at risk of churn and execute product-specific retention playbooks
- Coordinate renewals, cross-sell and upsell across ecosystem products
- Build an advocacy program: referrals, case studies and testimonials
- Implement and manage the CS tool stack (helpdesk, CRM, analytics, NPS)
- Lead and develop the CS team as the operation scales
Requirements
What you’ll need- 📊 Check your resume score for this job
- Improve your chances of getting an interview by checking your resume score before you apply.
- Check Resume Score
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Febracis Website LinkedIn All Job Openings 11 - 50 employees 📚 Education 🤝 B2B 👥 B2C Education
- B2B
- B2C Febracis is a Brazilian coaching and business education company that delivers personal and professional development programs based on its proprietary Coaching Integral Sistêmico (CIS) method. The organization offers certifications (Green/Golden Belt, Master Coaching), corporate training, assessments, mentorships, and published learning materials, and operates through franchises and an international network serving individuals and businesses. Febracis focuses on leadership, emotional intelligence, sales and business growth training, positioning itself as a large school of business and coaching with both B2C and B2B offerings. Customer Success Consultant 🔥 1 hour ago 🏢🏡 Santana de Parnaíba – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Build the Customer Success area from scratch: playbooks, product-specific journeys, SLAs, service models (high-touch, mid-touch, tech-touch) and internal rituals
- Map and operate the customer journey across all Vértuz products, identifying friction points and opportunities to delight customers
- Manage multichannel customer support operations (WhatsApp, email, chat) with clear SLAs and metrics
- Design and operate the voice-of-customer system (NPS, CSAT, qualitative surveys) and present insights to leadership monthly
- Identify customers at risk of churn and execute product-specific retention playbooks
- Coordinate renewals, cross-sell and upsell across ecosystem products
- Build an advocacy program: referrals, case studies and testimonials
- Implement and manage the CS tool stack (helpdesk, CRM, analytics, NPS)
- Lead and develop the CS team as the operation scales 🎯 Requirements Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Hard Skills & Tools
customer journey mappingcustomer support operationsservice level agreementsvoice-of-customer systemcustomer retention strategiesadvocacy program developmentmultichannel support managementdata analysiscustomer satisfaction metricscustomer experience design
Soft Skills
leadershipteam developmentcommunicationproblem-solvingstrategic thinkingcollaborationcustomer-centric mindsetanalytical thinkingpresentation skillsproject management