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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
account managementdigital marketingcampaign planningcontract managementpricing strategycustomer successrisk mitigationstakeholder managementbusiness reviewssuccess plans
Soft Skills
strategic advisingcustomer relationship managementcommunicationleadershipcreativityproblem-solvingorganizational skillscollaborationindependencetracking progress
Tools & Technologies
SalesforcePlanhatFeathr app
Industry Keywords
B2B SaaSnon-profitassociation industry
About the role
Key responsibilities & impact- Manage a portfolio of strategic accounts
- Become a Feathr Product expert and strategic adviser
- Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts
- Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's solutions
- Drive multi-threading efforts within customer organizations to secure key stakeholder relationships and mitigate risk
- Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals
- Track account progress and status updates in Salesforce and Planhat
- Own the end-to-end renewal process, including contract management, pricing, and expansion to ensure customer renewal
- Create and lead customer Business Reviews (e.g., Quarterly Business Reviews) to highlight value with Feathr, as well as to uncover risk and growth opportunities
Requirements
What you’ll need- 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role
- 2+ years experience developing, managing, or planning digital marketing campaigns
- Non-profit or association industry experience is strongly preferred
Benefits
Comp & perks- Fully Remote
- Health/ dental/ vision
- Paid Vacation/ sick/ holidays
- Professional development budget
- Office food
- Social events