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Feathr

Product Support Engineer

Feathr

. Solve technical problems and document and diagram their solutions .

Posted 4/1/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 per yearWebsite

Tech Stack

Tools & technologies
AngularJavaScriptPythonReactVue.js

About the role

Key responsibilities & impact
  • Solve technical problems and document and diagram their solutions
  • Collaborate with members of other departments to ensure technical solutions meet the business interests of the company
  • Provide real-time troubleshooting support of escalations from customers
  • Become an expert on Feathr’s product and features, including how they interact with the different parts of our backend systems
  • Compose thoughtful, personalized responses to customers for a variety of requests
  • Develop a set of troubleshooting playbooks as a resource to help resolve issues more effectively
  • Work on high-visibility, often challenging debugging scenarios

Requirements

What you’ll need
  • 3+ years of experience as a Fullstack, Frontend, or Backend Engineer
  • 1+ years of prior experience providing technical support to customers supporting a web-based application within a dynamic startup environment
  • Experience using Zendesk, Jira, or similar issue tracking tools
  • Proficient in Python or Javascript Frameworks such as React, Vue or Angular
  • Ability to juggle multiple thought tracks at once -- tickets can vary widely
  • Demonstrated ability to develop clear, concise technical documentation
  • Understanding of modern CSS and HTML features
  • Strong foundational knowledge of programming

Benefits

Comp & perks
  • Fully Remote
  • Health/ Dental/ Vision Insurance
  • Company Breaks
  • Paid Vacation + Sick Time
  • Flexible Work Schedule
  • Sick time for when you need to take care of your physical or mental health
  • Vacation Time
  • Extended Summer + Winter Breaks
  • Parental Leave
  • Wellness Reimbursement Credit
  • Home Office Stipend
  • Professional Development Budget
  • Team hangouts and events

ATS Keywords

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Hard Skills & Tools
PythonJavaScriptReactVueAngularCSSHTMLtechnical documentationtroubleshootingdebugging
Soft Skills
collaborationproblem-solvingcommunicationmultitaskingcustomer support