Product Support Representative, Part-time
Feathr
part-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Junior
About the role
- Respond to inbound customer questions via email and chat
- Ensure high customer satisfaction in all your interactions
- Loop in appropriate team to customer issues or opportunities to reach out
- Help define support processes and metrics
- Create and maintain support materials
- Always willing to find answers to all questions addressed to them
- Log all help desk interactions and document resolutions
Requirements
- 1+ years experience in customer service or support
- Strong technical aptitude and computer skills. Must be comfortable working with and learning new softwares.
- Typing speed > 50 WPM
Benefits
- This role is classified as part-time and, therefore, is not eligible for Company-sponsored benefits or perks.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical aptitudecomputer skillstyping speed
Soft skills
customer satisfactionproblem-solvingcommunicationteam collaborationprocess definitiondocumentation