Customer Service Agent
Feather
full-time
Posted on:
Location Type: Remote
Location: Germany
Visit company websiteExplore more
About the role
- Answer customer queries through email and calls
- Effectively deal with customer issues
- Answer customers within one working day with the team
- Respond to urgent requests within one hour during working hours with the team
- Communicate with insurance partners when necessary
- Complete manual tasks such as, policy purchases, claim submissions, and cancellations
Requirements
- Careful and detail-oriented when completing repetitive tasks
- Comfortable following instructions and established processes in day-to-day operations
- Outstanding customer service skills
- Ability to recognize urgent matters and prioritize / balance customer inquiries
- Fluent in Business English
- Exceptional interpersonal and communication skills
- Not needed, but nice to have: Experience in customer support or insurance
- Fluency in multiple European languages (bonus: Spanish or French), with the ability to communicate clearly in a professional context
- Personal experience as an expat living in a country away from home
Benefits
- €1,200 annual learning budget. You can spend this on educating yourself: books, conferences, classes, etc.
- €500 office furnishing budget. On top of all the company equipment that you'll be getting (MacBook, Monitor…), you'll be able to spend €500 on a nice and comfortable home office setup.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer service skillsdetail-orientedability to prioritizeinterpersonal skillscommunication skillsfollowing instructionsbalancing inquiriesrecognizing urgent matters