Product Support Analyst, French

FE fundinfo

Product Support Analyst providing support to French-speaking clients by managing queries and resolving product issues. Working with a collaborative team in a recognized financial data provider.

Posted 4/29/2026full-timeChennai • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Managing customer queries via calls, emails, chats, and the customer portal within defined SLAs
Performing first‑level investigation and resolution of product issues and service requests
Coordinating with internal teams to resolve complex cases and provide timely updates
Ensuring professional, customer‑focused communication at all times
Meeting performance metrics related to quality, turnaround time, and customer satisfaction
Maintaining product knowledge and contributing to knowledge articles

Requirements

What you’ll need

You must have at least 2 years of experience in a French‑speaking support or service desk role
You will have strong verbal and written communication skills in French and English
You should have a good understanding of MS Office tools and service desk systems
You will demonstrate strong analytical and problem‑solving skills
You should have basic knowledge of the financial domain, with fund data as an added advantage

Benefits

Comp & perks

24 days holiday
Paid Study leave
Enhanced paternity & maternity
Statutory benefits like PF, Gratuity, etc
Support to set up home office
Health cover with option to add family members
Annual health check up
Meal cards
Full LinkedIn Learning access

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service deskanalytical skillsproblem-solving skillsproduct knowledge

Soft Skills

customer-focused communicationverbal communicationwritten communication