FCCI Insurance Group

Underwriter

• Provide administrative support for contract and commercial Surety new business and renewals.
• Review correspondence, records and reports and send to underwriter for evaluation.
• Send contract bond status reports and manage contract bond closeouts as defined in the status update and contract closeout process.
• Process standard renewals, rush requests and issue bonds and riders within assigned authority level.
• Determine and perform rating calculations based on company manuals.
• Ensure proper documentation exist in underwriting file and is entered in surety system.

Senior Surety Underwriting Assistant

Customer Support

• Provide administrative support by processing new business applications.
• Order and analyze motor vehicle reports.
• Provide additional clerical support in new business issuance, renewal and endorsement processes.
• Handle heavy volumes of data entry to support the underwriting process.

Operations Support Representative

Vice President

• Lead the development of the company’s distribution strategy
• Work closely with regional partners to increase market penetration
• Optimize channel performance
• Drive profitable business growth
• Oversee the development, management, and performance of key agency distribution channels
• Ensure alignment with organizational goals and long-term business objectives

Vice President – Distribution

• Learn to process all lines of commercial property and casualty business within an assigned territory.
• Training includes learning to quote, issue new and renewal policies, amend existing policies, cancellations, endorsements and evaluation of policy files.
• Provide technical assistance to the underwriters and assist agents in their efforts to write business.

Underwriting Technician – Trainee

Solutions Engineer

• Collaborates with business stakeholders to determine functional and non-functional requirements for new software and/or applications.
• Provide Data / ML and AI platform recommended business workflow and architecture, understanding requirements, and helping each project team to document them.
• Lead and develop Data Modernization strategy and roadmap to enable Insurance Carrier to migrate data computing to cloud using cloud native data / ML and AI assets, tools and capabilities.
• Designs and supports the application architecture utilized by in-house developed applications, vendor applications and databases; ensures development efforts are carried out using a consistent and quality driven approach.
• Serves as a hands-on Data / ML & A.I. Specialist Architect to include code and framework development. Provides hands on technical support, guidance and coaching to Data / ML and A.I. developers.
• Oversees progress of development team to ensure consistency with initial design. Also ensures the software meets all requirements of quality, security, modifiability, extensibility, etc.
• Designs and implements long-term strategic goals and short-term tactical plans for managing and maintaining Data / ML and A.I. software systems and platform. (Including assessing and addressing technical risks.)
• Building Databricks Delta Lake based Lakehouse using PySpark Jobs, Databricks Workflows, Unity Catalog, Delta Sharing, Serverless computing and Medallion architecture.
• Design, develop and maintain Databricks-based data architectures and models for high availability, scalability and performance.
• Demonstrate expertise in implementing data security best practices to safeguard sensitive information within Databricks.

Data Solution Architect – Engineer

Auditor

• Review, approve and process final premium audits for all auditable lines of business.
• Perform virtual audits on workers’ compensation and general liability policies within the assigned territory.
• Work directly with agents and policyholders to evaluate audit disputes, determine appropriate resolutions and communicate results.

Associate Premium Auditor

Analyst

• Provide accurate analysis, processing, recording, balancing, maintaining, and control of accounting information
• Provide timely and accurate processing for all FCCI payments, including Claims, Billing, and Trade Payables
• Work with banking partners and expense reporting systems to create accurate expense reports for employee cash expenses and credit card transactions
• Manage the employee administration in the Concur expense system
• Be a liaison between Financial Reporting, Accounts Payable and the requisitioning party to ensure proper use of categories and general ledger codes
• Work closely with IT to develop new processes and systems and participate in the testing and implementation of AP programs
• Provide timely and accurate reporting of Unclaimed Property to the states FCCI services

A/P Expense Analyst – Part-time

QA Engineer

• Manage and execute quality assurance activities for Duck Creek implementations and releases across one or more Lines of Business
• Oversee and drive test planning, execution, and defect management for the policy lifecycle
• Communicating, prioritizing and tracking test execution, defects and issues appropriately and recommending corrective action when required
• Directing all activities related to functional testing, regression testing, UI testing, and unit testing for all new features in cross browser environments including mobile devices
• Delivering quality products by ensuring that thorough testing and all phases of development life cycle are accomplished using a combination of testing methods
• Define and own the end-to-end QA test strategy for Duck Creek implementations and upgrades
• Establish testing standards, governance, and quality gates across all phases of delivery
• Promote OOTB-first testing and minimize unnecessary customizations
• Provide quality risk assessment and recommendations to senior leadership
• Develop and manage comprehensive test plans and execution for policy lifecycle components as part of System Testing, Integration Testing, Regression Testing, and UAT support
• Coordinate testing across Duck Creek modules and Ecosystem applications such as Policy, Billing, Claims, Rating, Forms, and Integrations
• Manage test environments, test data, and release dependencies
• Ensure timely and high-quality execution of test cycles aligned with program milestones
• Own the defect management lifecycle including triage, prioritization, root-cause analysis, and closure
• Partner with development, SI, and Duck Creek teams to resolve quality issues
• Track and report quality metrics such as defect trends, test coverage, and defect leakage
• Escalate quality risks with data-driven insights
• Lead performance and scalability testing for policy, endorsement, renewal, and rating workflows
• Coordinate performance testing efforts with infrastructure and application teams
• Work with developers, business analysts, and stakeholders in Agile/Scrum environments
• Establish and validate baseline performance metrics for each LOB
• Partner with business stakeholders to ensure UAT readiness and execution
• Support UAT defect triage and facilitate business sign-off
• Act as the primary QA point of contact for System Integrators and Duck Creek teams
• Manage vendor performance and ensure accountability for defect resolution and deliverable milestones
• Review vendor deliverables and ensure adherence to quality standards
• Lead and mentor QA teams

Quality Assurance Specialist

• Provide administrative support by processing new business applications.
• Order and analyze motor vehicle reports.
• Provide additional clerical support in the new business issuance, renewal and endorsement processes.
• Responsible for heavy volumes of data entry to support the underwriting process.

Communications

• Write and edit copy for websites, social media, email and print pieces.
• Ensures all content is delivered on time and aligns with brand voice, tone and style guidelines.
• Collaborates with Corporate Communications team and key stakeholders to develop compelling content.
• Utilizes technology to schedule and release email and social media communications.
• Generates reports on communications analytics.
• Proofreads and edits content for accuracy and based on feedback from the review process.
• Builds and segments distribution lists for email campaigns.
• Assists with the development of annual communications calendars.

Corporate Communications Specialist

• Lead the development of the company’s distribution strategy
• Work closely with regional partners to increase market penetration
• Optimize channel performance and drive profitable business growth
• Oversee the development, management, and performance of key agency distribution channels
• Ensure alignment with organizational goals and long-term business objectives

Data Scientist

• Perform hands-on predictive modeling and in-depth analysis to guide and support strategic business decisions.
• Organize, analyze and execute all phases of quantitative research and machine learning projects, from identifying the business problem to data exploration and modeling.
• Projects might include performing financial and business modeling, evaluating the business implications of strategic initiatives, servicing model changes and enhancements, and/or evaluating changes in the market or regulatory environment.
• Develop and apply complex predictive models using multiple statistical and machine learning techniques, as well as develop new tools and methods to enhance model results.

Predictive Modeler, Data Scientist

• Collaborates with business stakeholders to determine functional and non-functional requirements for new software and/or applications.
• Provide Data / ML and AI platform recommended business workflow and architecture, understanding requirements, and helping each project team to document them.
• Lead and develop Data Modernization strategy and roadmap to enable Insurance Carrier to migrate data computing to cloud using cloud native data / ML and AI assets, tools and capabilities.
• Designs and supports the application architecture utilized by in-house developed applications, vendor applications and databases; ensures development efforts are carried out using a consistent and quality driven approach.
• Serves as a hands-on Data / ML & A.I. Specialist Architect to include code and framework development.
• Provides hands on technical support, guidance and coaching to Data / ML and A.I. developers.
• Oversees progress of development team to ensure consistency with initial design. Also ensures the software meets all requirements of quality, security, modifiability, extensibility, etc.
• Designs and implements long-term strategic goals and short-term tactical plans for managing and maintaining Data / ML and A.I. software systems and platform. (Including assessing and addressing technical risks.)
• Building Databricks Delta Lake based Lakehouse using PySpark Jobs, Databricks Workflows, Unity Catalog, Delta Sharing, Serverless computing and Medallion architecture.
• Design, develop and maintain Databricks-based data architectures and models for high availability, scalability and performance.
• Demonstrate expertise in implementing data security best practices to safeguard sensitive information within Databricks.

• Gain knowledge in providing administrative support for contract and commercial Surety new business and renewals.
• Learn the departmental and data processing workflows and processes.
• Attain knowledge of underwriting risk types and associated rating calculations.
• Gain understanding of Surety related documentation required for underwriting and file updates.

Surety Underwriting Assistant – Trainee

Insurance

• The Apprenticeship Program at FCCI is designed for recent high school graduates from local Sarasota and Manatee schools
• Apprentices will work 20-25 hours per week at our Sarasota home office while maintaining school full time
• Gain exposure to different roles and departments, which will broaden their knowledge and skillset

Senior Surety Underwriting Assistant

Operations Support Representative

Vice President – Distribution

Underwriting Technician – Trainee

Data Solution Architect – Engineer

Associate Premium Auditor

A/P Expense Analyst – Part-time

Quality Assurance Specialist

Operations Support Representative

Corporate Communications Specialist

Vice President – Distribution

Predictive Modeler, Data Scientist

Data Solution Architect – Engineer

Surety Underwriting Assistant – Trainee

Insurance Apprenticeship Program