Claims Customer Service Representative

FCCI Insurance Group

Claims Customer Service Representative for FCCI Insurance Group. Obtain claim-related information, process new claims, and manage correspondence in a hybrid role.

Posted 7/31/2026full-timeSarasota • Florida, Mississippi, Texas, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims processing and customer service, with strong organizational skills and attention to detail. Proficient in managing high call volumes and effectively communicating with diverse stakeholders.

Highest-signal resume keywords

Claims ProcessingCustomer ServiceBilingual in English and SpanishTyping Speed of 30 Words Per MinuteProficient in Microsoft Word and Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingTyping Speed of 30 Words Per MinuteProficient in Microsoft WordProficient in Microsoft Excel

Soft Skills

Excellent Communication SkillsAdvanced Customer Service SkillsAbility to Prioritize and Organize WorkloadAbility to Multi-task in a High-paced EnvironmentStrong Attention to Detail

Certifications & Qualifications

High School Diploma

Industry Keywords

ClaimsNotice of LossAdministrative TasksCall Volume Management

About the role

Key responsibilities & impact

Obtain claim-related factual information from agents, policyholders, and claimants.
Complete the Notice of Loss documents for all lines of business.
Responsible for all new claims and correspondence for all regions and lines of business.
Answer claim and provider inquiries.
Route company-related calls to the appropriate personnel.
Perform some administrative tasks to support the department.

Requirements

What you’ll need

High School Diploma.
Two years of general clerical work or other work experience which led to the knowledge of claims processing.
Excellent communication skills.
Advanced customer service skills, ability to handle high call volume.
Typing score of minimum of 30 words per minute.
Good computer knowledge including experience with Word and Excel.
Ability to prioritize and organize workload.
Ability to multi-task in a high-paced environment.
Strong attention to detail.
Bilingual in English and Spanish.

Benefits

Comp & perks

Flexible Work Environment
Paid Family Leave
Competitive PTO & Holidays
Recognition & Bonus Programs
Medical, Vision, Dental & Life Insurance
Employee Referral Bonus
Paid Volunteer Time
401(k) Match & Profit-Sharing