Claims Customer Service Representative

FCCI Insurance Group

Claims Customer Service Representative obtaining claim-related information from various stakeholders for FCCI Insurance Group. Handling inquiries and managing administrative tasks in a hybrid work environment.

Posted 7/31/2026full-timeSarasota • Florida, Mississippi, Texas, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims processing and customer service, with strong communication skills and the ability to manage high call volumes effectively. Proficient in administrative tasks and capable of prioritizing and organizing workload in a fast-paced environment.

Highest-signal resume keywords

Claims Processing KnowledgeAdvanced Customer Service SkillsBilingual in English and SpanishStrong Attention to DetailTyping Speed of 30 Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingTypingData EntryDocument Preparation

Soft Skills

Excellent CommunicationAbility to Multi-taskOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft Excel

Industry Keywords

Notice of LossClaim InquiriesClerical WorkHigh Call Volume

Tech Stack

Tools & technologies

CognosSQL

About the role

Key responsibilities & impact

Obtain claim-related factual information from agents, policyholders and claimants to complete the Notice of Loss documents for all lines of business.
Responsible for all new claims and correspondence for all regions and all lines of business.
Answer claim and provider inquiries.
Route all other company related calls to the appropriate personnel.
Perform some administrative tasks to support the department.
Requires the ability to prioritize and multi-task in a fast-paced environment.

Requirements

What you’ll need

High School Diploma.
Two years of general clerical work or other work experience which led to the knowledge of claims processing.
Excellent communication skills.
Advanced customer service skills, ability to handle high call volume.
Typing score of minimum of 30 words per minute.
Good computer knowledge including experience with Word and Excel.
Ability to prioritize and organize workload.
Ability to multi-task in a high-paced environment.
Strong attention to detail.
Bilingual in English and Spanish.

Benefits

Comp & perks

Flexible Work Environment
Paid Family Leave
Competitive PTO & Holidays
Recognition & Bonus Programs
Medical, Vision, Dental & Life Insurance
Employee Referral Bonus
Paid Volunteer Time
401(k) Match & Profit-Sharing