Manage and execute quality assurance activities for Duck Creek implementations and releases across one or more Lines of Business
Oversee and drive test planning, execution, and defect management for the policy lifecycle to ensure stable, compliant, and high-quality deliveries aligned with Duck Creek out-of-the-box capabilities
Communicate, prioritize and track test execution, defects and issues appropriately and recommend corrective action when required
Direct all activities related to functional testing, regression testing, UI testing, and unit testing for all new features in cross browser environments including mobile devices
Deliver quality products by ensuring that thorough testing and all phases of development life cycle are accomplished using a combination of testing methods
Define and own the end-to-end QA test strategy for Duck Creek implementations and upgrades
Establish testing standards, governance, and quality gates across all phases of delivery
Promote OOTB-first testing and minimize unnecessary customizations
Provide quality risk assessment and recommendations to senior leadership
Develop and manage comprehensive test plans and execution for policy lifecycle components (quote, bind, issue, day2 transactions) as part of System Testing, Integration Testing, Regression Testing, and UAT support
Coordinate testing across Duck Creek modules and Ecosystem applications such as Policy, Billing, Claims, Rating, Forms, and Integrations
Manage test environments, test data, and release dependencies
Ensure timely and high-quality execution of test cycles aligned with program milestones
Own the defect management lifecycle including triage, prioritization, root-cause analysis, and closure
Partner with development, SI, and Duck Creek teams to resolve quality issues
Track and report quality metrics such as defect trends, test coverage, and defect leakage
Escalate quality risks with data-driven insights
Lead performance and scalability testing for policy, endorsement, renewal, and rating workflows
Work with developers, business analysts, and stakeholders in Agile/Scrum environments

Requirements

Bachelor’s / master’s degree in computer science or related
Minimum of six years of Duck Creek QA experience
Strong knowledge of Duck Creek platforms including Policy, Billing, Claims, Rating, Forms, and Integrations
In-depth understanding of insurance domain concepts , including Admitted and E&S lines of business
Knowledge of Duck Creek OOTB capabilities , configuration patterns, and upgrade impacts
Familiarity with software testing methodologies, QA governance models, and SDLC/STLC
Understanding of regulatory, compliance, and filing requirements in insurance systems
Knowledge of performance testing concepts, baselining, and environment stability considerations
Proven ability to define and execute enterprise QA strategies for large-scale Duck Creek implementations
Strong test planning, estimation, and execution management skills across multiple LOBs
Expertise in defect management, root-cause analysis, and risk-based prioritization
Ability to analyze quality metrics and present concise, executive-level status and risk reporting
Effective communication skills to translate technical issues into business impact
Advanced knowledge of multiple operating systems, databases, tools & programming languages used by FCCI
Experience supporting custom and third-party business applications, as well as understanding project interdependencies and systems integrations
Ability to lead and mentor QA teams across onshore and offshore models
Ability to manage multiple releases and competing priorities in fast-paced programs
Ability to influence without authority and drive quality outcomes across cross-functional teams
Ability to identify quality risks early and recommend mitigation strategies
Ability to make data-driven go/no-go recommendations for releases and production readiness
Ability to work effectively in vendor-led and matrixed environments
Excellent communication, negotiation, interpersonal and organizational skills.

Benefits

Flexible Work Environment
Paid Family Leave
Competitive PTO & Holidays
Recognition & Bonus Programs
Medical, Vision, Dental & Life Insurance
Employee Referral Bonus
Paid Volunteer Time
401(k) Match & Profit-Sharing

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Duck Creek QAfunctional testingregression testingUI testingunit testingtest planningdefect managementperformance testingrisk-based prioritizationSDLC

Soft Skills

effective communicationleadershipmentoringorganizational skillsnegotiationinfluencing without authorityanalytical skillsprioritizationcollaborationproblem-solving