Customer Experience & Insights Analyst, Mid-level

FCamara Consulting & Training

Analista de Customer Experience & Insights incumbido de operar e gerenciar pesquisas de experiência do cliente. Atuando na análise de dados e construção de relatórios gerenciais.

Posted 6/13/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Load, validate and maintain databases in the Qualtrics platform.
Design and configure satisfaction, experience and market surveys using Qualtrics.
Develop dashboards and management panels to monitor KPIs and results.
Perform quantitative and qualitative analyses of survey results.
Conduct analysis of comments and open-ended responses, identifying trends, opportunities and pain points.
Execute and monitor survey distributions to different audiences.
Monitor surveys in the field, ensuring quality and adherence to schedules.
Prepare periodic Excel reports with indicators, field status and consolidated results.
Support business areas in interpreting results and identifying improvement opportunities.
Ensure the quality, integrity and consistency of collected data.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, Statistics, Psychology, Social Sciences, Engineering, Technology or related fields.
Experience with the Qualtrics platform.
Knowledge in designing and managing market, satisfaction or customer experience surveys.
Intermediate to advanced Excel.
Experience creating dashboards and executive reports.
Knowledge of data analysis and interpretation of metrics/KPIs.
Experience with open-text analysis and comment categorization is a plus.

Benefits

Comp & perks

Professional development / training
Flexible working hours
Learning and knowledge-sharing culture
Diversity and inclusion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisExcelQualtricsdashboard developmentsurvey designKPI monitoringopen-text analysiscomment categorizationquantitative analysisqualitative analysis

Soft Skills

communicationinterpretation of resultsproblem-solvingattention to detailorganizational skills